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Job Description
Field Service Technician - Chicago IL Quest International - 3.1 Irvine, CA Job Details Full-time $24 - $35 an hour 1 hour ago Qualifications Field service equipment repair Customer communication Preventative hardware maintenance On-site technical support Component installation CCTV AV system installation Reactive equipment maintenance High school diploma or GED Driver's License Driving Test equipment operation for biomedical equipment Electrical equipment corrective maintenance AV system troubleshooting Field engineering equipment installation Field engineering Mechanical troubleshooting Electronic equipment testing Full Job Description
FIELD SERVICE TECHNICIAN - CHICAGO
Quest International | Chicago, IL /
Field-Based Pay:
$24.00 - $35.00 per hour, plus overtime eligibility
Job Type:
Full-Time, Direct Hire Travel:
Extensive travel required, including overnight travel
Required:
Valid driver's license, reliable transportation, rental vehicle eligibility, and required vehicle/insurance standards when applicable
Mandatory Test:
Human Performance Test
JOB PURPOSE
The Field Service Technician supports Quest International customers by installing, maintaining, troubleshooting, and repairing A/V, electro-mechanical, and medical equipment at customer sites. This role requires hands-on technical ability, extensive travel readiness, schedule flexibility, strong documentation habits, and professional customer communication in medical and customer-site environments.
JOB DUTIES AND RESPONSIBILITIES
Perform onsite installation, preventive maintenance, troubleshooting, and corrective repair of A/V, electro-mechanical, and medical equipment. Travel extensively for scheduled and unscheduled service work, including overnight travel, early-morning departures, late-night returns, and customer-driven service windows. Work overtime as needed based on travel days, urgent service calls, escalations, customer-site access, equipment downtime, and project deadlines. Support hospitals, medical facilities, and customer locations with professional communication, timely updates, and strong customer-service follow-through. Troubleshoot equipment issues in the field, identify failed components or field-replaceable units, complete repairs, verify equipment operation, and escalate issues when needed. Document service activity, parts usage, work performed, test results, customer updates, photos/checklists when required, and final resolution notes accurately. Work independently while managing schedules, travel logistics, service priorities, customer expectations, and changing field conditions.
REQUIRED QUALIFICATIONS
High school diploma or equivalent. 3+ years of hands-on A/V, electro-mechanical, medical equipment, or related field service experience. Experience with installation, preventive maintenance, corrective maintenance, field troubleshooting, and repair. Experience performing field-replaceable unit, component, or equipment-level troubleshooting and repair. Experience using diagnostic tools such as digital multimeters, vacuum/pressure meters, frequency counters, or similar test equipment. Strong cable media knowledge, including Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and signal-flow troubleshooting. Experience supporting A/V equipment such as speakers, monitors, displays, audio consoles, amplifiers, DSPs, video matrix switchers, PC interfaces, DVRs, CCTV, or related systems. Ability to travel extensively, work customer-site schedules, support overtime needs, and handle medical/customer-site environments professionally. Valid driver's license, reliable transportation, and ability to rent and operate vehicles for field assignments. Ability to perform essential field-work requirements, with or without reasonable accommodation, including lifting up to 50 lbs, bending, crawling, climbing, standing, and using tools. Pay alignment with $24.00 - $35.00 per hour.
PREFERRED QUALIFICATIONS A/V
setup, configuration, installation, CCTV, low-voltage, structured cabling, POS/kiosk, smart-hands, or remote-eyes support experience. Medical, hospital, clinical, biomedical, industrial, military electronics, avionics, robotics, mechatronics, or BMET-style experience. CompTIA A+, electronics coursework, technical school, or equivalent hands-on training. Experience working in medical/customer-site environments with customer-specific training, access requirements, and professional site conduct. Experience managing frequent travel, overnight stays, early mornings, late nights, overtime, rental vehicles, lodging, schedules, and expenses independently. Strong Microsoft Word, Excel, service documentation, work-order, proof-of-work, customer communication, and escalation-support skills. Stable field-service work history, supervisor reference readiness, and long-term interest in hands-on field service work.
WORKING CONDITIONS
This is a field-based role requiring extensive travel to customer sites, including hospitals, medical facilities, and customer-site environments. Overnight travel, early mornings, late nights, overtime, and customer-driven service windows may be required. The role requires standing, bending, crawling, climbing, lifting up to 50 lbs, using tools, handling equipment, and following customer-site safety and access requirements.
COMPENSATION AND BENEFITS
Pay Range:
$24.00 - $35.00 per hour
Overtime:
Overtime eligible based on business need, travel, urgent service calls, customer-site access, equipment downtime, escalations, and applicable wage-and-hour requirements
Employment Type:
Full-Time, Direct Hire Total Compensation Range:
$49,920 - $72,800 annually, before overtime Actual compensation is based on job-related factors, including skills, experience, A/V service background, electro-mechanical repair experience, medical/customer-site experience, diagnostic tool experience, travel readiness, documentation accuracy, and overall role alignment.
HIRING PROCESS
Qualified candidates may be asked to complete: Resume review Employment application review Phone or virtual interview Hiring manager review Travel, schedule, pay, transportation, and field-service readiness confirmation Human Performance Test Supervisor reference checks before offer Background check and other required pre-employment steps Reference checks are required before any offer is made.
EQUAL OPPORTUNITY EMPLOYER
Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.
