Field Service Technician

Field Service Technician Diebold Nixdorf - 3.5 Modesto, CA Job Details Full-time $22 - $28 an hour 1 day ago Benefits Paid training Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Computer operation Maintenance inventory management Incident management Computer literacy Equipment installation Mechanical repair Routine inspections Equipment malfunction troubleshooting Software installation Key Performance Indicators Driver's License Computer hardware Driving Climbing Hardware support Instructor-led training (training delivery method) Trade school Cleaning 1 year Escalation handling Machine minor repairs Software training Communication skills Service technician experience Entry level Debugging Full Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following:

Incident Handling:

Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software.

Preventive Maintenance:

Performs routine checks according to documented procedures. Refills consumables as directed.

IMAC/R:

Installs, moves, adds, changes and removes hardware and software products.

Customer Training:

Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned. Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Ability to pass MVR, background and drug test where required. Preferred Qualifications Firstline Service Technician work experience preferred. Vocational/Trade School preferred

Salary Range:

$22-$28/hr. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. Benefits Health, Dental, and Vision Insurance Life Insurance Critical illness, Accident, and Hospital Indemnity Insurance 401(k) Savings Plan Health Savings Account Leave of Absence Benefits Paid Time Off The application window is expected to close June 30 th , 2026. #LI-DC1 #LI-Remote