DELL BREAK & FIX — FIELD SERVICE TECHNICIAN

DELL BREAK & FIX

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FIELD SERVICE TECHNICIAN

Pacheco, CA Job Details Temporary | Part-time | Full-time | Contract $39 an hour 22 hours ago Qualifications Customer returns handling Phone communication Laptop (troubleshooting support) Hardware maintenance Equipment troubleshooting Computer hardware Customer support ticket management Order assistance Order processing Communication skills CompTIA A+ Entry level Client interaction via phone calls Full Job Description 5-DAY, 8 HOURS

A DAY WORK ORDER

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Location:

Within a 25 -mile radius of assigned pick-up/drop-off location

Program:

Dell — Field Break & Fix (PCs, laptops, RPOS and similar devices)

Company:

CK Tech Limited Overview We're seeking dependable, customer-focused Field Service Technicians to deliver on-site Break & Fix support for Dell customers. This is a 5-day assignment based on an 8-hour work day. Work is ticket-volume driven; when ticket volume does not warrant a full day. Key Responsibilities Provide Field Break & Fix services for PCs, laptops, RPOS and similar endpoint devices on-site only (no equipment removed from customer site for any reason). Complete all tickets assigned for the day — daily ticket completion is the basis for work-order fulfillment. Pick up required replacement parts before each intervention and return old/defective parts after each intervention to the specified pick-up/drop-off location. Upload a clear photograph of the returned-parts receipt after each return. Make a courtesy call to the customer before attending onsite. If you cannot reach the customer, you must still attend the appointment. Provide timely and accurate status updates for assigned cases via the program's required channels (email/phone/portal). Lack of timely updates may delay approval of the work order or result in off-boarding. Follow program escalation and documentation processes exactly (capture notes, serials, asset IDs, time on site, parts used, and photos where required). Attend any required onboarding or coordination calls with the Field Service Team and comply with scheduling and routing instructions.

Schedule & Work Order Conditions Standard:

5 days per week, 8 hours per day. Work order is based on ticket volume ; if daily ticket volumes do not require a full 8-hour day. Must be available to travel and work within a 25-mile radius of the assigned pick-up/drop-off location. Reliable on-time arrival is required.

Compensation Base pay:

$39 per ticket.

Overtime / Extended tickets:

If a ticket legitimately requires more than 1 hour to complete, the provider is eligible for additional payment . To claim additional compensation the provider must : Document the actual time spent on the ticket (start/finish times) in the ticket notes, Provide a clear explanation of the legitimate reason(s) the ticket exceeded one hour, and Attach any supporting evidence (photos, customer approval, or other relevant notes). Additional payment claims are subject to review and approval by the program/operations manager. Claims without sufficient documentation may be denied. Approved additional payments will be processed according to CK Tech Limited's standard payment schedule. All work completed (including overtime claims) must follow program documentation and approval processes before payment is finalized. Minimum Requirements Proven field break & fix experience with PCs, laptops and

POS/RPOS

devices. Reliable transportation and ability to travel within a 25-mile radius. Professional customer service and communication skills — must be comfortable making courtesy calls and updating customers. Strong troubleshooting and hardware-repair skills. Ability to work independently, manage daily ticket queue, and meet deadlines. Ability to use basic tools. Preferred Qualifications Previous experience on break/fix for laptops and desktops. Relevant certifications (e.g., CompTIA A+, Dell technician training) — helpful but not required. Experience using ticketing systems and mobile field service tools. Equipment Requirements (Provider Supplied) Phone with working network Reliable transportation Basic laptop / desktop repair tools Communication & Onboarding The Field Service Team will contact you via email to issue a Welcome email and onboarding instructions. All subsequent engagements will be via email/phone. (Contact details provided in the Welcome email.) The assigned provider must respond to onboarding and any communications in a timely manner. Service Provider Safety & Security Guidelines Service Provider will ensure that Service Provider personnel assigned to work on Dell's premises or on the premises of Dell's customers : Do not bring weapons of any kind onto Dell's premises or the premises of Dell's customers. Do not manufacture, sell, distribute, possess, use, or be under the influence of controlled substances (for non-medical reasons) or alcoholic beverages while on Dell's premises or the premises of Dell's customers. Do not have hazardous materials of any kind on Dell's premises or the premises of Dell's customers without Dell's authorization . Service Provider will promptly notify Dell of any accident or security incidents (such as those involving loss, misuse of, or damage to assets belonging to Dell or Dell's customers, physical altercations, assaults, or harassment) and provide Dell with a copy of any accident or incident report involving the above. Failure to Comply Failure to follow program rules — including not completing daily tickets, removing equipment from the site, failing to return old parts with receipt photo, or not providing timely status updates — may result in delayed approval of the work order or off-boarding from the program. Equal Opportunity CK Tech Limited is an equal opportunity employer and encourages applications from all qualified technicians who meet the above requirements.

Pay:

$39.00 per hour

Work Location:

In person