Field Service Technician

Job Title:

Field Service & Delivery Technician Company:

Mike's Factory Direct Location:

Westport, CT Job Type:

Full-time & Part-time Join Our Growing Team in Fairfield County! Mike's Factory Direct, a well-established and trusted local retailer in Westport, CT since 1999, is looking for dedicated and energetic Field Service & Delivery Technicians to join our thriving team. If you are a self-motivated, hands-on individual with a passion for providing exceptional customer service, we want to hear from you! This is a fantastic opportunity to be a key player in our continued success. As the face of our company, you will play a crucial role in delivering, installing, and servicing high-quality hot tubs for our valued customers throughout Connecticut and the surrounding areas. Your professionalism and expertise will ensure a seamless and positive experience for every customer.

What You'll Do:

Deliver and professionally install spas and related equipment to customer homes. Safely operate company trucks and trailers, ensuring all merchandise is securely loaded and transported. Conduct on-site customer orientations, explaining spa operation and water care. Diagnose, troubleshoot, and perform repairs and maintenance on hot tubs. Assist with warehouse operations, including unloading shipments, managing inventory, and maintaining a clean and organized workspace. Refurbish pre-owned spas in our workshop. Uphold our company's high standards for customer service and professionalism.

What You'll Bring:

A strong work ethic and the ability to perform heavy lifting. A valid driver's license (at least 21 years of age) with a clean driving record. A mechanically inclined mindset; experience with basic plumbing is a plus. Excellent communication and interpersonal skills, with a friendly and professional demeanor. The ability to work independently and make sound decisions. A commitment to safety in all aspects of your work. Prior experience with forklifts, driving trailers, or knowledge of the spa/pool industry is beneficial, but we are willing to train the right candidate with strong references. Must pass a pre-employment screening and background check.

What We Offer:

Competitive Compensation:

A generous hourly base rate plus opportunities for commission, bonuses, and customer tips.

Comprehensive Benefits:

Including health insurance, paid holidays, vacation time, and sick days.

Work-Life Balance:

A consistent Monday-Friday schedule with only occasional weekends required.

Paid Training:

We provide extensive professional training and development to ensure your success.

A Positive Work Environment:

Join a supportive team where your contributions are valued. Ready to start your career with a local leader?

Job Type:

Full-time Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person

Job Type:

Full-time Benefits:

Employee discount Health insurance Paid time off Referral program

Work Location:

In person

Job Type:

Full-time Pay:

$50,000.00 - $75,000.00 per year

Benefits:

Employee discount Health insurance Paid time off Referral program

Work Location:

In person