Field Service Manager

FIELD SERVICE MANAGER JOB SUMMARY

This position is responsible for leading the Field Service team, including field service technicians and administrative support, to ensure safe, efficient, and high-quality service. This role provides day-to-day leadership for field operations, coordinating resources, schedules, and priorities to meet customer needs and organizational objectives.

ESSENTIAL FUNCTIONS

Promote the company culture to all employees in your department. Maintain a safe working environment for all areas that are your responsibility. Set time goals for all work performed in the field and target an 85% efficiency. Maintain a technician utilization rate of at least 80% across all branches Ensure that all hours are charged to sales and service orders. Maintain the profitability set at the beginning of each fiscal year in your business plan. Continuous process improvement of field service operations through skills training, lessons learned sessions, safety training, and increased efficiency Coordinate with sales to target service contract opportunities with key customers. Plan for equipment needs and repairs as well as departmental MPE. Coordinate and schedule outside work as required with various departments. Develop the Field Service Lead technician role to handle on-the-job training of new technicians, and first point of contact for troubleshooting, and estimating of field work. Oversee that service documentation is completed on time and per the QA manual. Maintain personal contact with key customers and manufacturers. Maintain the truck stock inventory levels and ensure that inventory is charged to orders promptly. Attend management meetings as required. Oversee employee compliance with all company policies and programs. Oversee employee compliance with licensures and certifications. Maintain the Field Service training matrix, requiring the team to seek training and growth opportunities. Develop and maintain a Field Service training program, which includes panel wiring and troubleshooting, pump startup and troubleshooting, and safety training Recruit, qualify, interview, hire, train, and develop personnel.

TRAVEL:

Visit Florida branch offices to interact with your employees regularly. This is important to maintain culture, policies, and procedures. Attend meetings as requested. Attend safety training as required.

EDUCATION

Bachelor's degree in Engineering, Engineering Technology, Business, or related experience required.

WORK EXPERIENCE

Ten years of industry experience.

LICENSES AND CERTIFICATIONS

Must maintain a valid driver's license.

SKILLS AND ABILITIES

Able to carry out a series of work instructions without constant supervision. Ability to communicate effectively. Excellent verbal and written communication skills. Ability to organize and prioritize. Must be highly motivated and a self-starter with strong leadership skills. Proficient in Microsoft Office products and industry-related software.

INFORMATION ON BARNEY'S PUMPS

Visit our website•www.barneyspumps.com Barney's Pumps "About Us" and "Who We Are" videos•www.barneyspumps.com/about

Pay:

$80,000.00•$95,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Application Question(s): What type of pumps are you experienced with? What service or dispatch software have you used? How many technicians have you managed?

Experience:

Field Service Management:

10 years (Required) Willingness to travel: 25% (Required)

Work Location:

In person