Amusement Service Technician

Amusement Service Technician

HAWKEYE GAMING LLC

Dubuque, IA 52001 $18

• $22 an hour
• Full-time $18
• $22 an hour
• Full-time About Us Accel Entertainment, Inc.

(

NYSE:

ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description :

About Accel Entertainment Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business. Qualifications Great Customer Service High school diploma or equivalent Terminal Handler's License

• costs covered by company Relevant experience preferred but not required
• ATM, amusement, gaming or other electronic / mechanical aptitude (examples
• HVAC, low voltage, cable, phone, internet, automotive) Ability to communicate effectively & follow written or verbal instruction Strong organizational, problem-solving, analytical skills Computer literacy helpful but not required Valid driver's license Frequently required to lift/push weights up to 50 pounds Summary The primary responsibilities of this position include, but are not limited to, maintaining and repairing ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities Respond to and troubleshoot service calls for equipment repairs in a timely manner Interact with clerks, restaurant staff, management, and customers to solve issues as they arise Provide exemplary customer service Manage inventory to ensure parts are available when repairs are needed Complete all necessary documentation for device entry and logs Perform auditing procedures on amusement devices, dispensers, and ATMs #

AEGaming Base Pay Range :

$18

• 22/hour based on experience This range represents the low and high end of the anticipated base salary range for this position.

The base salary will depend on a number of factors such as: qualifications, experience level, and skillset. Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief. Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.