Field Service Technician

A national coffee roaster and distributor is seeking a Field Equipment Service Technician that will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service calls and specific documentation of work assignments and time.

Typical Work Schedule:

Monday - Friday, 7:30 am - 4:30 pm, on-call required, including weekends. Approximately 4 hours of OT will be added to your timesheet when you are on call and if you get called out to a service call you will be compensated for any additional hours worked.

Travel Requirements:

Driving of 100-mile radius in most markets, regional travel may be needed

Pay:

$27.00 an hour and 1.5 for any after 40 hours.

Equipment :

A work van will be provided that can be taken home, but not used for personal use. You will be provided with a tablet, phone, gas card, toll pass and corporate credit card. Responsibilities Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography. Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations. Participate in "On Call" service including after hours and weekend schedule rotation. Maintain spare parts and equipment levels and reorders within replenishment guidelines. Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer. Participate in the planning, scheduling, and execution of equipment installations. Provide prompt and clear communication. Provide customer feedback/requests to management or inter-departments. The ability to follow outlined service level agreements for customer programs The ability to manage and prioritize task to meet expectations Education & Experience High school diploma, GED equivalent or Vocational school is required. Minimum of 1 year of Mechanical and technical experience preferred Previous coffee and beverage equipment service experience preferred. Previous electrical, plumbing, HVAC, Tech Meter experience preferred. Valid driver's license with clean driving record Able to travel within 100+ mile radius of branch location Ability to problem solve and diagnose equipment issues. Ability to lift up to 60 lbs frequently. Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations. Personal & Professional Skill Sets Good oral and written communication skills Must have excellent time management skills Good customer service skills Must be reliable Willingness to learn Readily identifies issues, problems or opportunities. Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job. Use active listening and communicates effectively with customers or management. Able to build rapport and cooperative relationships with customers Use sound business judgement. Decision making skills. Able to work independently with little supervision.

Job Type:

Full-time Pay:

$26.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person