Field Service Technician

Field Service Technician Heartland Office Systems - Emporia, KS Heartland Office Systems is seeking a motivated and detail-oriented Field Service Technician to join our team. This is a full-time position with immediate availability. The successful candidate will be responsible for servicing, troubleshooting, and programming copiers, printers, and other office equipment both on-site and in our shop. On-the-job training will be provided to ensure your success in this role.

Key Responsibilities:

• Install, service, and program copiers, printers, and general office equipment.
• Perform maintenance and repairs on equipment as dispatched.
• Recondition returned equipment and set up new systems.
• Troubleshoot and diagnose both mechanical and electrical components.
• Provide exceptional customer service by maintaining positive relationships with clients.
• Ensure timely and accurate service delivery while working under moderate pressure.
• Maintain clear and professional communication, both verbally and in writing, with customers and colleagues.

Required Experience & Skills:

• Previous experience as a field service technician in a copier/printer or multifunction device environment is preferred but not required.
• Strong proficiency with electro-mechanical systems and troubleshooting.
• Hands-on experience using mechanical tools and conducting repairs on both mechanical and electrical components.
• Understanding of technical processes, with the ability to apply both mechanical and electrical knowledge in a practical setting.
• Customer service experience, with a friendly and approachable demeanor.
• Ability to work independently, demonstrate initiative, and meet deadlines.
• Strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Highly reliable with a strong sense of urgency and attention to detail.

Additional Requirements:

• Ability to lift heavy objects, including moving equipment from the floor to above waist height.
• Valid Kansas Driver's License and reliable transportation.

How to

Apply:

Submit your resume and application to Heartland Office Systems at 626 Commercial St., Emporia, KS 66801, or email to mail@heartlandofficesystems.com .

Job Type:

Full-time Benefits:

Paid time off

Education:

High school or equivalent (Preferred)

Work Location:

In person