Senior Field Service / Lead Installation Technician

Senior Field Service / Lead Installation Technician Smart-Tek - 4.0 North Chelmsford, MA Job Details Full-time $55 - $65 an hour 22 hours ago Benefits Paid training Fuel card Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Brazing equipment Customer communication Controlling experience Teamwork Troubleshooting refrigeration cycles Driver's License Troubleshooting electrical systems Problem-solving Refrigeration Electrical control system maintenance Field engineering Mechanical troubleshooting Full Job Description Senior Field Service / Lead Installation Technician (onsite + Travel | New England area We are seeking a hands-on Service-Lead Installation Technician to join a growing, innovative manufacturing team. This role is primarily field-based, supporting customers across New England and surrounding states , while also leading installation projects across North America . This is an excellent opportunity for someone with strong electrical/controls and refrigeration expertise who enjoys travel, autonomy, and working directly with customers on complex equipment. About the Role In this position, you will take the lead on installation, startup, and commissioning of advanced systems. You will play a critical role by working closely with the factory team during the testing phase, then carrying that knowledge into the field to ensure smooth and successful system startups. This is a highly technical, hands-on role where you will serve as the lead technical expert onsite during installations. Key Responsibilities Lead installation, startup, and commissioning projects across North America Act as the primary technical lead onsite during system startups Partner with internal test teams during pre-shipment phases to ensure smooth field transitions Work on the production floor during system testing prior to shipment Troubleshoot electrical, refrigeration, and mechanical systems at customer sites Perform installation, maintenance, repair, calibration, and certification of equipment Execute service calls to diagnose and resolve equipment issues Provide technical support to customers and internal service teams Assist with development or modification of machine control software Read and interpret electrical schematics and control panel diagrams Perform mechanical work including assembly, disassembly, leveling, and repair Diagnose and repair electrical control systems Understand controller logic to run and troubleshoot machine profiles Support new product development with testing and inspection processes Execute warranty-related troubleshooting and repairs as needed Qualifications 5+ years of field service experience (industrial equipment preferred) Strong electrical/controls experience (required) Refrigeration experience (required) Refrigeration License (any state preferred) Cascade refrigeration experience preferred Brazing Experience with diagnostic tools (multimeters, power supplies, logic analyzers) Strong troubleshooting skills across electrical, HVAC, refrigeration, and software systems Ability to read and interpret industrial control schematics Must pass background check

Role Structure & Expectations Technical Leadership:

This role does not have direct people management but will lead installations and serve as the primary technical expert onsite

Customer Interaction:

Primarily technical-facing , working directly with customer teams during system startup and troubleshooting

Travel:

~50% travel overall~25% within New England~25% across Central, Great Lakes, and East regions Remaining time spent supporting systems during factory testing phase Skills & Attributes Self-motivated with strong ownership and accountability Strong problem-solving and technical troubleshooting abilities Excellent communication skills in technical environments Ability to work independently and lead field execution Commitment to safety and quality standards Valid driver's license with a good driving record Compensation & Benefits Comprehensive benefits package Tuition reimbursement Collaborative, team-oriented environment High visibility role with strong growth potential Casual, dog-friendly company culture Additional Requirements Must be authorized to work in the United States without sponsorship (now or in the future) Willingness to travel as required for installations and field support #

INDHP Pay:

$55.00 - $65.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Fuel card Health insurance On-the-job training Paid time off Tuition reimbursement Vision insurance

Experience:

Refrigeration:

2 years (Required)

Brazing :

1 year (Required) electrical/controls: 2 years (Required)

Work Location:

In person