Field Service Technician

Field Service Technician

Job Description:

North Star Imaging

JOB DESCRIPTIONPOSITIONTITLE

DIVISION/DEPARTMENTField Service TechnicianTechnical Services

REPORTS TO

(Title)

DEPARTMENT

LOCATIONSupport SupervisorRemote

NON-SUPERVISORY LEVEL?

• Entry ?
• Intermediate ?
• Senior

SUPERVISORY LEVEL?

• Supervisor ?
• Manager ?
• Executive

FSLA STATUS

?

• Exempt ?
• Non-Exempt

BASIC FUNCTION

Summarize the basic purpose of the jobThe primary function of this role is to

• The primary function of this role is to conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment.

This equipment includes electrical/electronic control, PC, PLC, and motion controls

SCOPE AND RESPONSIBILITIES OF POSITION

Information used to describe specific duties; measure the size of the job; problem complexity; impact of errors on organization.

Primary Responsibilities

• Travel to customer site to diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components
• Travel to customer site for preventative maintenance, installations as well as emergency service
• Ensure that all customer concerns are addressed, and the appropriate follow-up is taken
• Provide customers with timely updates regarding ETA onsite
• Assist manufacturing with system integration and installation
• Work with the Service Coordinator on scheduling, parts orders/returns etc
• Assist customers over the phone with technical problems and troubleshooting
• Train customers on basic operation and maintenance w applicable.

Secondary Responsibilities

• Other duties as assigned including, but not limited to, phone/remote support
• Assist in system moves and/or system qualifications w needed
• Ad to NSI's waste management and recycling policiesMachines, Tools, Equipment (Office and Industrial), Software Used
• Electronic test equipment such as

Oscilloscope and Multi-meterPhysical and Visual Activities:

Physical and visual activities that are commonly associated with the performance of the responsibilities of this position

• Sitting, standing, bending and looking at monitors

Physical Demands:

Physical demands commonly associated with the performance of the responsibilities of this position

• 75% + Travel and overtime, must be able to sit for extended periods

Environmental/Atmospheric Conditions:

Environmental and atmospheric conditions commonly associated with the performance of the responsibilities of this position

• Much of the work will be completed at customer site with up to 80% travel required.

SUPERVISORY CONTROLS

How much supervision received or use Degrees of Delegation

• Minimal

SUPERVISION EXERCISED

Number and title of employees supervised, either directly or indirectly; Guidance given; Policy involvement

• None

EDUCATION

REQUIREDWhat education level is a must to be hired into this job at a fully functioning level of proficiency??Less than High School?

High School Diploma?

Specialized Training?

Associates Degree?

Bachelor's Degree?

Master's Degree?

Doctorate Degree?

Other

KNOWLEDGE REQUIRED

What knowledge is a must to be hired into this job at a fully functioning level of proficiency

• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics
• Ability to interpret schematic and electrical diagrams
• Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter
• Ability to communicate effectively in a professional environment
• Ability to work independently with a high sense of urgency
• Ability to maintain composure in high pressure situations
• Ability to manage service schedule that results in timely service for customer
• Strong customer service/communications skills with a high level of professionalism
• Experience with resolving technical issues in a highly sensitive environment
• Experience working with multiple levels within an organization.

EXPERIENCE

REQUIREDWhat minimum level of experience is a must to be hired into this position at a fully functioning level of proficiency??Up to 3 months?3 months up to 1 year?

Over 1 year up to 3 years?

Over 3 years up to 5 years?

Over 5 years up to 7 years?

Over 7 years up to 10 years?

Over 10 years up to 13 years?

Over 13 years

THIS POSITION DESCRIPTION SHOULD NOT BE CONSTRUED TO CONTAIN EVERY FUNCTION/RESPONSIBILITY THAT MAY BE REQUIRED TO BE PERFORMED BY AN INCUMBENT IN THIS JOB. INCUMBENTS ARE REQUIRED TO PERFORM OTHER RELATED FUNCTIONS/RESPONSIBILITIES AS ASSIGNED. THE ABOVE DESCRIPTION, WITH SUPPLEMENTAL MATERIAL, IS ADEQUATE FOR PURPOSES OF

EVALUATION.AcknowledgementSignatureDateEmployeeEmployee to sign box above at time of hire or job change

Compensation Information:

34ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces w everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.