Field Service Technician

Field Service Technician

Job Title:

Field Service TechnicianJob DescriptionThis Field Service Technician role supports mission-critical water purification systems used in pharmaceutical, life science, industrial power, electronics, and manufacturing environments. You will maintain and troubleshoot moderate to complex mechanical and electro-mechanical equipment that produces ultra-pure water for critical applications. Candidates with backgrounds in HVAC, automotive, diesel, plumbing, or other integrated automated systems often excel in this position. Comprehensive training is provided to help you transfer your existing technical skills into high-tech water purification technologies, with clear opportunities for advancement and strong benefits.

Responsibilities

• Perform field maintenance on high-purity water systems at customer sites.
• Conduct diagnostics and troubleshooting on systems that affect water system efficiency and chemical purity.
• Assist the installation team with commissioning and startup of new water systems as needed.
• Document all work performed, including parts used and time spent, in accordance with standard operating procedures.
• Collaborate with service management and engineering teams to identify system or component issues and implement effective solutions.
• Partner with customers to consistently manage and maintain their water systems and support them in best practices for reliable system performance.
• Build and maintain effective, trusted working relationships with customers through professional communication and service.
• Communicate with the Technical Service Center regarding service contract issues and service-related updates.
• Use safe work practices while driving, working in the shop, and performing tasks at customer facilities.
• Maintain exceptionally neat and organized work areas, including service vehicles, the shop, and all work sites.
• Participate in regular on-call rotation assignments to support customer needs outside standard hours.
• Perform other related duties as assigned to support the overall success of the service operation.

Essential Skills

• Minimum of 3 years of experience in equipment service operations, preferably in customer-facing environments.
• Strong electrical and mechanical aptitude with exposure to commercial or industrial systems.
• Hands-on experience in troubleshooting and repairing mechanical and electro-mechanical equipment, such as HVAC, automotive, diesel, or similar systems.
• Ability to understand and work with instrumentation and controls.
• Experience with plumbing or water-related systems is highly relevant.
• Demonstrated skill in diagnostics and systematic problem solving for equipment issues.
• Self-motivated and results-oriented, with strong organizational skills and the ability to manage multiple ongoing projects.
• Ability to remain calm and effective under pressure and in time-sensitive situations.
• Good computer skills, including familiarity with common applications such as web browsers and office productivity tools (e.g., Word and Excel).
• High school diploma or GED.
• Valid driver's license with a safe driving record and no recent moving or driving violations.
• Ability to lift up to 50 pounds without restriction and perform frequent walking, bending, climbing, stooping, and standing for extended periods.

Additional Skills & Qualifications

• Background in HVAC, automotive, diesel, or other automated electro-mechanical systems.
• Experience with installation or startup of equipment and systems, particularly water purification systems, is a plus.
• Comfort working in industrial or manufacturing environments with complex equipment.
• Strong interpersonal skills and the ability to build trust with customers through clear communication and reliable follow-through.
• Energetic and proactive approach to learning new technologies and processes.
• Interest in long-term career growth, with opportunities to progress through multiple technician levels that include pay increases.
• Ability to work overtime regularly, with the potential for significant additional hours.
• Preference for candidates who demonstrate stable work history and a track record of taking on varied service tasks rather than repetitive maintenance alone.

Work EnvironmentThe majority of work takes place in industrial settings within customer facilities, including pharmaceutical, life science, power, electronics, and manufacturing sites. You will travel locally on a regular basis, with an average of seven overnight stays per month to support customer locations. The role includes participation in a regular on-call rotation, which may require response outside of standard business hours. Work conditions involve frequent walking, bending, climbing, stooping, and standing for long periods on concrete surfaces, as well as lifting up to 50 pounds. You will operate and maintain a service vehicle and are expected to keep vehicles, shop areas, and job sites clean, orderly, and professional. The position offers unlimited overtime opportunities, with many technicians averaging around 55 hours per week, along with strong benefits and clear pathways for advancement through multiple technician levels.

Job Type & LocationThis is a Permanent position based out of Clarksburg, MD.Pay and BenefitsThe pay range for this position is $52000.00 - $62400.00/yr.

Medical Insurance:

100% employer-paid for employee coverage. Starts after 30 days of employment. Dependent coverage available; company pays 50% after 3 years.

Telemedicine:

Included with the medical plan for employees and covered family members; per-call fee applies toward deductible/out-of-pocket max. Health Savings Account (HSA): Employee pre-tax contributions via payroll Employer contributions: $75/month (employee only) $100/month (employee + dependents)

Dental Insurance:

100% employer-paid for employee coverage; same eligibility and dependent contribution rules as medical.

Short- & Long-Term Disability:

Fully employer-paid.

Life & AD&D Insurance:

$50,000 for employee (employer-paid) $15,000 dependent life coverage (spouse & children)

Voluntary Life Insurance:

Additional optional coverage via payroll deduction (post-tax). Wellbeing & Support Employee Assistance Program (EAP): Confidential counseling and support for employees and immediate family (mental health, financial stress, grief, substance abuse, etc.).

Workers' Compensation:

Provided as required by law for job-related injuries. Retirement 401(k)

Profit Sharing Plan:

Salary deferrals eligible at age 19 after 30 days Employer safe harbor match up to 4% after 12 months + 1,000 hours Matching begins quarterly (Jan 1, Apr 1, Jul 1, Oct 1) Paid Time Off PTO begins after 90-day orientation period: 0-5 years: 3 weeks (120 hours) 6-10 years: 4 weeks (160 hours) 11+ years: 5 weeks (200 hours) Paid Holidays (9 total): New Year's Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving (Thursday & Friday)

Christmas Eve Christmas Day Additional Benefits Educational Assistance:

Up to $2,000/year for pre-approved job-related courses A = 100% reimbursement, B = 90%

Clothing Allowance:

Technicians/shop personnel: uniforms provided & cleaned weekly Office personnel: up to $500/year (50% reimbursement; prorated first year)

Fitness Reimbursement:

$10/month gym OR 50% of fitness-related purchases Max $120/year (after 90 days) Ramsey+

Financial Program:

Employer-sponsored enrollment (up to $129.99) for financial education.

Workplace TypeThis is a fully onsite position in Clarksburg,MD.Application DeadlineThis position is anticipated to close on Apr 27, 2026.Diversity, Equity & Inc... Visit the Employer site for more details