Field Service Technician

Ag -P ower Field S ervice T echnician •

Position Specifics:

Department:

Service Reports to:

Service Manager or Service Location Manager Supervises:

None Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

o Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products o Participates in required Service EDUCATE Training programs o Supports customer clinics o Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order o May promote and sell dealer service programs directly to customers o May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle o Maintains current knowledge of John Deere and competitive products o Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment o Follows all safety rules and regulations in performing work assignments o Completes all reports and forms required in conjunction with work assignments o Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

o 4+ years of experience performing service repairs o Outstanding interpersonal and customer service skills o Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures o Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment o Ability to use Service Advisor and basic computer functions o Ability to operate vehicles and equipment used for diagnostic purposes o Ability to lift at least 75 lbs. repeatedly o Advanced or Master Service Technician certification preferred o High School Diploma or equivalent experience required; Associates degree preferred o Valid driver's license required; CDL (Commercial Driver's License) preferred o Ability to operate a Field Service Truck, 1 ton to CDL Classification (16,000lbs. - 33,000lbs.) o Fork lift license preferred o While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel. o The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee is regularly required to lift 10 pounds up to 25 pounds. o The employee is frequently required to lift up to 50 pounds. o The employee is occasionally required to lift up to 75 pounds. o While performing the duties of this job, the employee is regularly required to talk and hear.

Work Environment:

o While performing the duties of the job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. o The employee is frequently exposed to outside weather conditions. o Employee is frequently exposed to loud noise levels.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person