Field Service Routing and Dispatching Specialist

Field Service Routing and Dispatching Specialist Absolute Water Technologies Shrewsbury, MO Job Details Full-time From $55,000 a year 1 day ago Benefits Profit sharing Paid training Wellness program Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Interpersonal skills Route optimization Spreadsheets Service scheduling Direct client contact Team scheduling Dispatching Client invoicing Attention to detail QuickBooks Online QuickBooks Organizational skills Handling customer service requests Schedule creation Time management Full Job Description Absolute Water Technologies is a rapidly growing High Purity Water Treatment company servicing the Midwest. We are a professional organization that promotes personal growth and sharing in the team's success. Experience with routing/scheduling/dispatch and invoicing is required. We serve critical care customers, so our response time and customer service are paramount. This position is critical to our mission. We need a professional and skilled routing and dispatch pro to join our order control team. Compensation includes guaranteed full-time salary, bonus opportunity, health benefits, profit sharing, 15 days paid time off, paid holidays, professional training opportunities, wellness program, and company provided 401k contribution.

Key Duties:

Routing & Scheduling Enter service requests into scheduling program. Evaluate which Technician to send on the job. Schedule service orders to Technicians using Jobber. Route Technicians pre-scheduled jobs to maximize travel efficiency and update as needed when "add on" or emergency work is needed. Monitor Technician's daily progress to keep customers informed. Follow-up with Customers and make scheduling adjustments, as needed. Determine Customers' needs and serve as a point of contact for designated territory.

Invoicing:

Assist with invoicing customers to service-related items.

Requirements:

This is an in-office position , Monday through Friday. (While Training schedule will be 7am-4pm, once trained schedule will be 8am-5pm) Must have prior experience routing technicians in a service-related industry and prior experience scheduling jobs/work with customers. Excellent verbal and written communication skills. Must be able to multi-task, work in an ever changing environment when customers scheduled needs necessitate routing changes and handle stressful situations in a professional manner. Ability to lead problem solving efforts and prioritize tasks. Has a personality that can handle an ever-changing environment and see the big picture. Candidates must have a drive to find efficiency in routes and pride themselves on creating both a structured but enjoyable environment with co-workers, managers and field service technicians. Excellent organization skills and strong attention to detail. Sense of urgency required due to critical nature of our work. Excellent time management with a proven ability to meet deadlines. Experience using

Microsoft Excel, Jobber, QBO Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have service invoicing experience of at least 2 years? Do you have the ability to be firm on procedures but friendly and fair? Do you have at least 2-5 years prior job experience specifically centered routing/scheduling in a

FIELD SERVICE

industry? Please do not apply if you do not as this is critical.

Work Location:

In person