SITECH - Technician

SITECH - Technician SITECH Northwest Billings, MT Job Details $26.05 - $35.35 an hour 2 days ago Benefits Profit sharing AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Credit union membership Referral program Qualifications Customer communication Microsoft Excel Microsoft Outlook In-person customer service Word embeddings High school diploma or GED Full Job Description The SITECH Service Technician is the first-call for support and technical services. This position is based in Billings, MT. This position is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Hourly Range:

$26.05 - $35.35 per hour (Based on skills & experience)

Responsibilities:

Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, minor fabrication, calibration, upgrading and cleaning. Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff. Provide technical support as needed for prompt, accurate resolution of unique or complex issues. Escalate unresolved customer and service technician issues. Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses. Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements:

High School Diploma or GED equivalent. Experience in land surveying or in the construction industry with heavy machinery operation preferred. Proficient in Microsoft Word, Excel, and Outlook. Excellent customer service skills.

Company Benefits:

Retirement:

401k w/

Company Match and Profit Sharing Paid Time Off:

Paid Vacation, Holiday & Sick Leave Health Insurance:

Premera Blue Cross Medical w/

Telehealth & Dental Vision Insurance:

VSP Vision Insurance Insurance:

Company Paid Life, AD&D & Disability Insurance Guidance Resources:

Employee Assistance Program Rewards:

Quarterly Employee Recognition Cash Program Discounts:

CAT Products, Rental/Sales Discounts Financial Access:

Credit Union Membership is available

Growth/Stability:

Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years

Tenure:

Seniority Bonus, starting at 5+ years

Talent Referral Program:

Employee Referral Bonus Safety :

safety boot reimbursement Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and Alaska. Our Member Companies are N C Machinery Co., NC The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, T&E Power Systems, and SITECH Northwest Inc., representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,200+ employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.