Restoration Supervisor

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Restoration Supervisor. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, benefits package including: Medical Insurance plan, Retirement plan, holiday pay, and paid time off (PTO) with opportunity to learn and grow.

Summary:

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company's Here to Help® commitment.

Primary Responsibilities:

• Facilitate positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations with Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

High school diploma/GED IICRC certifications preferred Minimum 1 year of experience in cleaning, restoration, or construction. Experience in a supervisor role preferred Effective written and oral communication skills

Physical and Work Environment Requirements:

Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. - 5:00 p.m., Monday - Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Health insurance Life insurance Opportunities for advancement Paid time off Safety equipment provided

Experience:

Restoration Supervisor:

1 year (Required) Ability to

Commute:

Mooresville, NC 28115 (Required) Ability to

Relocate:

Mooresville, NC 28115: Relocate before starting work (Required)

Work Location:

In person