Lead Water Restoration Technician

Lead Water Restoration Technician About us RestoPros, one of the fastest growing restoration companies, is expanding in Rocky Mount-Greenville-New Bern, North Carolina!!! This is a great opportunity to join a fast-growing company from the ground up. RestoPros provides exceptional and immediate service to homeowners and business owners alike experiencing the unexpected consequences of water damage to their property. At the heart of who we are and everything we do are our core values of respect, trust, integrity, and delivering excellent customer service. RestoPros of Rocky Mount-Greenville-New Bern stands out as a premier choice, offering 'white glove' service to any customer facing the impact of water damage, mold, smoke, or fire. Job Description Lead Water Restoration Technician The Lead Water Restoration Technician is responsible for performing top-quality water mitigation services for residential properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial construction, enabling them to confidently explain mitigation and contents processes to customers on-site. Success in this position requires strong attention to detail and proficiency in completing precise, software-assisted documentation.

Job Requirements:

• Commitment to all of our core values in providing an excellent customer experience is essential .
• Contact homeowners or business owners to schedule walk-throughs.
• Communicate effectively by following up on all customer appointments, emails, and other correspondence.
• Obtain necessary paperwork (signed work authorization, signed COS, etc..) before starting or completing projects.
• Perform water mitigation services in accordance with industry specifications and RestoPros protocols.
• Serve as the primary point of contact for customers and insurance agents throughout each project.
• Ensure projects are completed on schedule and to customer satisfaction.
• Create / Write estimates using designated software.
• Leave each job site clean and orderly.
• Document the mitigation process using industry-standard software and photo documentation through RestoPros systems.
• Generate and verify daily schedules and progress.
• Inspect jobs at various stages to uphold high standards and industry compliance.
• Develop moisture maps and create drying logs.
• Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment
• Develop and supervise a growing team of restoration technicians as we scale our team.
• High School diploma or GED required.

Qualifications:

• Excellent customer service skills.
• Positive attitude, trustworthiness, dependability, ability to express empathy and a pleasant personality.
• Ability to work independently with minimal supervision while communicating seamlessly with owner.
• Growth mindset focused on continuous improvement and career development within the company.
• Strong multitasking, organizational skills, and quick responsiveness to various situations.
• Experience with general construction and demolition tools and tasks.
• Proficient in warehouse and equipment maintenance, including logging equipment usage, restocking inventory, and ensuring equipment remains in excellent condition.
• Ability to manage systems, including data entry and experience with industry-related software.
• Experience working with Xactimate is a huge plus.
• Ready and willing to work overtime as needed.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Capable of writing routine reports and correspondence.
• Reliable transportation to and from work.
• Willingness to undergo background check.
• Willingness to undergo a driving record check - must have a clean driving record.

PHYSICAL REQUIREMENTS

• Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.
• Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)
• Able to sit, stand, and walk for prolonged periods.
• Capable of repetitive pushing, pulling, lifting, and carrying objects.

Experience:

Water Mitigation:

1 year of experience required (2 years Preferred)

Restoration:

1 year of experience required (2 years Preferred)

• Experience with mold, smoke and fire mitigation (Preferred)

Construction:

1 year of experience (Preferred)

License/Certification:

IICRC-WRT

certification (Preferred)

Benefits:

Paid Time Off Health Insurance Vision Insurance Dental Insurance Life Insurance 401K Professional Development Assistance Bonus opportunities for outstanding customer service

Job Type:

Full-time Pay:

$20.00 - $27.00 per hour (based on experience and qualifications) Ability to

Relocate:

Territory:

Locate/relocate before starting work (Required)

Job Type:

Full-time Pay:

$22.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Professional development assistance Safety equipment provided Vision insurance

Work Location:

In person