Field Service Technician - Andersen Windows - Buffalo, NY

Field Service Technician

• Andersen Windows
• Buffalo, NY Renewal by Andersen
• 3.3 Buffalo, NY Job Details Contract | Freelance $35
• $50 an hour 1 day ago Qualifications Field service Customer service Schedule management

Driver's License Driving Full Job Description PURPOSE:

Andersen window and door subcontracting partners provide expert service and consultation to customers regarding Andersen window products. Promote the long-term use of Andersen products and services while ensuring customer satisfaction.

PRIMARY RESPONSIBILITIES

Customer Experience:

Deliver enterprise service solutions that elevate the customer experience and promote the value of the Andersen brand.

Service Delivery:

Dismantle and replace windows and door components in commercial and residential settings, ensuring respect for the environment.

Timely Repairs:

Complete repairs, adjustments, and replacements in a timely manner.

Equipment Maintenance:

Maintain proper maintenance of tools and equipment used for service tasks.

Work Scheduling:

Schedule own work, understanding the appropriate sense of urgency for the customer and situation.

Documentation:

Complete documentation accurately and promptly, including expense reports, job assessments, and hours. Complete electronic paperwork of assigned tasks in an accurate manner.

Product Performance Monitoring:

Monitor and document product performance, communicating with responsible service support personnel on outstanding issues or product trends.

Work Activities:

Perform work activities while on ladders/scaffolding or other lift devices. Carry tools, products, and other miscellaneous parts to/from the worksite and during the day.

Customer Relations:

Demonstrate the ability to tactfully handle difficult situations with customers and other company employees.

Customer Interaction:

Work with customers in their homes, ensuring a clean, safe, and clutter-free worksite upon entry, during repair, and upon leaving the jobsite.

Installation Knowledge:

Possess fundamental knowledge of window and door installation best practices and the ability to assess construction issues as they relate to the installation and performance of Andersen windows and doors.

Warranty Compliance:

Enforce warranty compliance, communicate, and disseminate warranty policy information.

REQUIREMENTS

Lifting and Maneuvering:

Lift and maneuver materials and products up to 70 lbs. independently; enlist other associates for assistance with materials/products weighing more than 70 lbs. Valid Drivers License with clean Driving record Provide Certificate insurance with the following requirements:

• General Liability
• $1Million Each Occurrence
• Automobile Liability
• $1Million Combined Single Limit
• Worker's Compensation
• $500K Policy 

Limit Pay:

$35.00

• $50.

00 per hour Application Question(s): This role requires operating as a 1099 subcontractor with your own business entity or willingness to establish one. Are you able to meet this requirement?

Work Location:

On the road