Copier Technician

Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and

HP. JOB RESPONSIBILITIES

Effectively troubleshoot and repair a wide variety of copiers and printers. Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction. Manage time and customer expectations/requirements in a geographical territory. Comply with company policies and procedures. Achieve and maintain company benchmark performance. Engage in continuous product training. Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs) Configuring hardware and software components after installation Performing routine maintenance on technology equipment Testing equipment to troubleshoot the issues Documenting installation and repairs Maintaining all tools and equipment used during service calls Teaching customers how to use the equipment properly Managing the stock of replacement parts and equipment

CORE COMPETENCIES

Decision Making Uses sound judgment to make good decisions based on information gathered and analyzed. Considers all pertinent facts and alternatives before deciding on the most appropriate action. Commits to decision. Work Standards Sets and maintains high performance standards. Pays close attention to detail, accuracy and completeness. Shows concern for all aspects of the job and follows up on work outputs. Problem Solving Analyzes problem by gathering and organizing all relevant information. Identifies cause and effect relationships. Comes up with appropriate solutions. Planning and Organizing Plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities. Schedules activities. Allocates and uses resources properly. Composure Responds in a constructive manner to situations of heightened pressure, emotions and conflict. Achieves mutually agreeable results in a time of conflict. Deals with difficult colleagues and clients in a productive manner.

DESIRED SKILLS AND QUALIFICATIONS

High school diploma required Possess strong problem-solving and client service skills Basic understanding of computers and networking Xerox certification preferred Ability to work independently without supervision A valid driver license and clean driving record Must be able to lift up to 60 pounds at a time Have an eagerness to learn

BENEFITS

Paid training and certification opportunities Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Annual company store allowance Company vehicle and gas card provided Enrollment into monthly bonus opportunity program

WORK ENVIRONMENT

Field-based role requiring frequent travel to customer sites. Our growth is mirrored by the quality of people we have invested in. - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at www.usherwood.com