Field Service Technician Rapid Response

Description At Ohio CAT, we're more than just a Caterpillar dealership — we're a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don't just sell and rent heavy equipment — we keep it running strong.

JOB SUMMARY

As a Field Service Technician, Rapid Response provider, you'll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You'll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing: Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime. Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled. Electronic and hydraulic system checks. Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related software/tools. ECM flash updates and configuration adjustments. Installation and setup of Product Link or other telematics hardware Provide immediate status updates and recommendations. Performing Safety Service Letters when applicable Escalate major repairs to the shop or full field service teams when necessary Adhere to all safety procedures, guidelines, and best practices

COMPETENCIES

Proficient reading and writing skills Strong mechanical and electrical aptitude Experienced in computer literacy In-depth knowledge of Caterpillar equipment applications, operations, and functions Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System) Expertise in diagnostic, testing, adjustment, and troubleshooting procedures Welding experience is a plus

JOB QUALIFICATIONS

High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience. Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment Must have a valid driver's license

EMPLOYEE BENEFITS

Employer-sponsored pension plan Competitive pay rate First-year vacation and personal time, which is built based on the length of service. Two different Health Insurance options, including a Health Savings Account (HSA) option. Flexible Spending Account (FSA) Dental and Vision Insurance Credit Union Access Life Insurance, Short-Term Disability, and Long-Term Disability. Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation. Company provided and laundered uniforms. Continued technical and professional training.

PHYSICAL REQUIREMENTS

Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling Standing/Sitting Up and down stairs, standing, sitting, and climbing into machines

Dexterity Normal Repetitive Motions:

Frequent movement requiring hands, wrists, and fingers The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. If you're ready to drive your career forward with Ohio CAT, apply today and become an essential part of our dedicated team! EEO, Veterans & Disabled Employer and

VEVRAA/503

Federal Contractor