Senior Service Technician **Heavy Overtime** **Travel**

Senior Service Technician

• Heavy Overtime
• Travel
• Team Altus Uniontown, OH Job Details $20 - $30 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Cell phone reimbursement 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications Customer complaint resolution Full Job Description P osition Overview As a Senior Service Technician who provides on-site field service and support to our customers' equipment at national and international locations, you will utilize a safe, proven, and efficient process to meet customer needs, utilizing skill and knowledge to your highest ability to deliver world-class solutions to our customers.

Team Altus believes that our employees are our most important asset. We strive to provide our team members with a place to learn and develop exceptional skills and utilize those skills and knowledge to their best ability to deliver world-class solutions to our customers. We provide leading benefits, including 11 annual paid company holidays, medical, dental, vision, and life insurance, 401k with 4% company match, monthly cell phone allowance, and a cashable leave program. Key Responsibilities Travel to national/international job site locations, with an expected 75% travel schedule Execute safe service deliveries as part of a team or as an individual when required. Lead small teams and shifts as required Ability to follow work instructions, procedures, and specifications. Connect hoses, fittings, and equipment to customer systems and company equipment Operate company equipment (including but not limited to: oil transfer pumps, filtration, and heating equipment) Ability to troubleshoot and solve basic issues with service equipment or processes. Visual inspection equipment prior to use Record gauge and LCD readout values on paper or electronic logs. Ability to perform routine and preventative maintenance to company owned equipment Ability to discuss methodologies and processes with internal and external stakeholders Support continuous improvement initiatives Resolve all customer complaints Responsible for submitting completed paperwork promptly Perform other necessary job-related duties or responsibilities Support company and customer goals with safe, reliable field service performance Work with field service multiple functional representatives (Sales, Customer Service, Safety, etc.) to provide exceptional customer experience Follow company procedures and quality policies Meet regulatory requirements when applicable (OSHA, FMCSA, Customer) Education High School Diploma or equivalent.

Qualifications & Experience Experience :

6 months or more experience in the Industrial Services, Chemical Cleaning, or Oil Flushing service Excellent problem-solving skills with a knack for troubleshooting technical issues Ability to work in an industrial setting, utilizing hand tools, power tools, and company provided pumping, heating, and filtering equipment. Strong time-management skills and an ability to stick to a tight schedule Ability to collaborate with others and work well on a team Enthusiasm for providing excellent customer service Excellent communication skills

Skills :

Strong analytical, organizational, and communication skills Excellent critical thinking and problem-solving skills Personal Attributes Detail-oriented with a proactive approach to problem-solving Leadership attributes, to include integrity, self-awareness, resilience, and the ability to collaborate, inspire, and motivate others High ethical standards and commitment to safety Ability to work in fast-paced, high-pressure environments Strong customer service orientation Work Environment Requirements Attendance on a regular, consistent basis is mandatory Ability to work in industrial and shipboard environments with exposure to chemicals and lubricants Willingness to travel to project sites including DOD vessels, nuclear and industrial facilities, client locations and industry events, as required. Adherence to strict safety protocols and use of personal protective equipment, as required Adherence to strict cybersecurity protocols, as required

Physical Requirements:

Vision:

Minimum vision required to prevent injury to oneself and others

Hearing:

Perceiving the nature of sounds with or without correction

Talking:

Expressing or exchanging ideas by means of the spoken word Lifting small, weighted objects constantly; 20 pound objects frequently and 25-50 pound objects occasionally Climbing ladders, stairs, and ramps Balancing, pushing, and pulling Crouching, kneeling, reaching, and grasping objects

Walking:

move about inside the office and/or branch facilities, airports, and customer facilities Employment Standards Identification Required (ability to get US Passport within 6 months of hire)

Background Screening Clean Driving Record Drug Screening Employment Verification Requests Recruitment Policies Accommodations:

Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location. If you are an individual with a disability and need a reasonable accommodation to perform the essential job functions under the Americans with Disability Act (ADA) or other state or federal law, you may request an accommodation. The Company is a drug-free company and Equal Opportunity Employer - By Choice. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. The Company is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team.