Job Description
Benefits:
401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? Join the Paul Davis Team! Our company's mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you! Lead Mitigation Technician $21.00 - $26.00 per hour (depending on experience) + on-call bonuses + commissions program We are seeking an experienced Lead Mitigation Technician to head our emergency disaster restoration team. You will oversee on-site property damage emergency services caused by water, fire, smoke, and mold. This role requires emergency response management, crew supervision, and clear customer communication during stressful situations THE ROLE
Site Assessment & Emergency Response:
Act as the primary on-site point of contact for clients, surveyors, and insurance adjusters. Conduct moisture inspections, evaluate damages, and immediately set up structural drying equipment. Respond to residential and commercial properties affected by fire, water, storm, or mold damage. Conduct initial site visits, moisture inspections, and survey structural/content damage. Safely perform structural demolition using hand and power tools, and handle post-demolition cleanup. Set up and maintain restoration equipment (air movers, dehumidifiers) within manufacturer and industry guidelines Team Leadership & Crew Management:
Lead and mentor technicians, providing hands-on coaching in equipment usage, field procedures, and daily operations. Safety & Property Preservation:
Perform the physical demolition of unrestorable materials and stabilize the property to minimize further damage. Demolish structurally unsafe or damaged materials using hand and power tools, and manage the clean-up of the job site post-demolition Job Documentation:
Accurately record job progress, moisture readings, and take thorough photographic evidence for the claims and insurance process. Contact customers with accurate Estimated Times of Arrival (ETAs). Document jobs meticulously by taking progress photos and completing notes in the RMS (Restoration Management System). Record and accurately code all working hours to specific jobs Fleet & Equipment Maintenance:
Ensure the work vehicle is clean, organized, and properly stocked for emergency dispatches. Responsible for unloading and reloading assigned vehicles with equipment QUALIFICATIONS
Fast learner of RMS, Xactimate, and MICA. Skillful creation of technical documents and job estimates. Strong foundational office computer literacy. High-level customer service delivery. Professional phone and face-to-face interactions. Strict maintenance of company and client confidentiality. Proven ability to guide and manage technicians. Demonstrated capacity to work completely independently. Successful management of multiple active jobs simultaneously. Safe handling of both hand and power tools. Strict adherence to safety protocols in danger zones. Safe and responsible driving of company vehicles. Full availability to participate in an on-call rotation. Must be able to stay in a stationary position up to 25% of the time within a vehicle. Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces Occasionally ascends and descends a ladder to complete jobs Frequently will lift up to 60lbs Education and Experience:
High School Diploma or GED required Customer Service experience 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling Preferred Education and Experience:
Associate or Bachelor Degree One or more years' experience within the restoration industry Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
