Field Service Technician - Windows

Field Service Technician - Windows Vytex Windows - 3.1 Langhorne, PA Job Details Full-time From $30 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Computer operation Customer communication Maintaining an organized workspace Field service Handling customer inquiries Mid-level Glass installation Locksmithing Van driving 1 year Clean workspace maintenance Window installation Communication skills Mechanical troubleshooting Service technician experience Load & unload Full Job Description

FIELD SERVICE TECHNICIAN

Objective:

Our Service Technicians diagnose, trouble shoot, adjust, inspect, repair, and replace parts on all Vytex products while at customer homes. You must have a strong mechanical aptitude, excellent driving record, and be available for periodic overtime. You also must have a strong focus on customer service, quality, and safety.

ESSENTIAL JOB DUTIES OF THE SERVICE TECHNICIAN

: Completing service jobs on Vytex products in the field - replacing glass in windows or doors; replacing sashes; repairing broken locks; etc. Providing customers with helpful information on the care, operation, and maintenance of their Vytex products Generating, updating, and completing all service-related paperwork Conducting any necessary follow up service work and communicating with Service Coordinators to ensure the best Customer Service is provided Loading your Service van with all necessary parts and equipment and making sure that your service van consistently stays in safe, working order Keeping service area neat and organized and always working safely

QUALIFICATIONS AND SKILL REQUIREMENTS OF THE FIELD SERVICE TECHNICIAN

: Individuals must be able to perform each essential job duty, as listed above, satisfactorily Ability to communicate effectively with internal and external customers and serve as a professional Vytex representative on all job sites Possess a minimum of one (1) year of experience with servicing windows, or 2 to 3 years of experience with window installations Service Techs must be fully knowledgeable on residential window and door repair and service aspects as well as have the technical expertise to diagnose problems and make decisions Ability to work independently and periodic overtime when needed Demonstrated interpersonal communication skills; strong listening and empathy skills Service Techs must be familiar enough with computers to develop proficient knowledge of our service system to monitor their schedules

PHYSICAL REQUIREMENTS

Ability to climb ladders Able to work at heights from 6 feet to 30 feet Able to be on feet for long periods Able to lift up to 100 lbs. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Vytex Windows provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full-time Pay:

From $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person