Field Service Technician

Field Service Technician General Data Company - 2.4 Quakertown, PA Job Details Full-time From $25 an hour 3 days ago Qualifications Printer and copier repair Computer operation Thermal printers Microsoft Excel Microsoft Outlook Interpersonal skills Software deployment In-person customer service Technical support Microsoft Office Driver's License Driving Associate's degree Critical thinking

Flexibility Full Job Description Job Summary:

The Service Field Engineer position is responsible for the support of our customers and field service repairs. The Technician owns tasks assigned in company ERP system, manages them through closure and customer satisfaction.

Essential Duties and Responsibilities:

Repair, install, maintain, and calibrate, various types of copiers or printers, medical printing equipment, and instrumentation at the customer location. Perform preventive maintenance and electrical safety testing of equipment, devices, and systems. Diagnoses and correct system and equipment malfunctions. Provide technical assistance and instruction to personnel regarding equipment operation and maintenance. Review outcome of preventive maintenance actions and make recommendations to department staff concerning improvements. Maintains parts inventory to cover field service needs. Must maintain accurate service and expense records routinely in ERP. Any other duties assigned by management.

Education & Experience:

Associate's degree in electronics, or equivalent work experience. Minimum of 3 years' experience in the copier or thermal printer field. (Preferred) Perform new hardware and software deployments (installation, configuration and administration) (Preferred) Thermal Printer Background (Preferred) Copier Service Background (Preferred)

Required Skills and Behaviors:

Strong mechanical or service experience is a plus Strong judgment and critical thinking - identify and evaluates issues at hand Strong communication skills, both verbal and written Flexibility to adjust to daily needs Must be a team player, open to working closely with others Excellent interpersonal skills and the ability to work effectively with diverse groups and at all levels of the organization Strong computer skills in Microsoft Office. (Outlook, Word and Excel) Highly developed sense of integrity and commitment to customer satisfaction. Strong decision making and analytical abilities. Ability to lift 75 lbs. Valid driver's license and a clean driving record

Work Availability:

Ability to travel overnight as needed/ Up to 30% overnight travel outside of territory required. The territory covers Up to four hours from the Philadelphia area for medical printers and greater Philadelphia region for Thermal Printers and Office Printers. Must maintain regular and acceptable attendance at such a level as is determined by management. Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet their business needs.

Position Type and Hours of Work:

This is a full-time position. Typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GENERAL DATA CO

provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

GENERAL DATA CO

expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.

Pay:

From $25.00 per hour

Work Location:

In person