Field Service Coordinator

Job Title:

Field Service Coordinator Job Description We are seeking an experienced Field Service Coordinator to join our team. This key position plays a vital role in the day-to-day operations of the Service Department, acting as the primary liaison between customers, field service technicians, and internal teams. Responsibilities Serve as a key member of the day-to-day operations of the Service Department. Act as the primary point of contact between customers, field service technicians, and internal teams. Coordinate service calls and schedules for field service technicians. Create service jobs and quotes. Manage travel logistics for field service technicians, including flights, hotels, and rental cars (domestic and international). Process and track technician expenses. Maintain accurate and up-to-date service documentation. Work with clients to schedule and coordinate machines that need repairs and service. Serve as contact for customers calling in with service needs related to capital equipment. Assign technicians to each job and manage the service logbook and service calendar. Update weekly shipments and service dates with customers. Create service jobs and warranty jobs in their Jobscope system. Prepare service quotes and review scope details with the Service Manager. Coordinate travel advances through Concur. Process and approve technician expense reports. Update service jobs with technician time and expenses (T&E). Ship completed service jobs to trigger invoicing and job closure. Provide administrative support to service technicians and the Service Manager. Maintain a paperless, shared service directory for all service documentation. Run weekly and monthly service reports by compiling data from multiple sources. Attend weekly HVAC Shipments meetings and update service records accordingly. Essential Skills Must have at least 5 years of administrative experience in manufacturing, mechanical, or field service. Strong organizational and scheduling skills. Experience coordinating calendars and service calls with the service team. Proficient in Microsoft Outlook, Excel, and Word. Additional Skills & Qualifications Mechanical aptitude is a plus, with experience as a field service technician, machine builder, or mechanical technician. Experience working with customers is valuable. Why Work Here? Join a company that values growth and has a family-type atmosphere, with a beautiful and clean work environment. Benefit from medical coverage, paid vacation and sick time, and annual performance reviews with opportunities for bonuses and raises. Enjoy a temperature-controlled building, company picnics, holiday parties, and a cafeteria with a market. Work Environment Work onsite in a new, air-conditioned, and heated building with approximately 50 employees. Part of a three-person service coordination team, working closely with the Service Manager and field service technicians. No remote work option, but occasional travel is possible after the first year. Office-based work with potential quarterly travel. Job Type & Location This is a Permanent position based out of Hudson, Ohio. Pay and Benefits The pay range for this position is $58240.00 - $68600.00/yr. Will send benefits package Workplace Type This is a fully onsite position in Hudson,Ohio. Application Deadline This position is anticipated to close on May 1, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.