Field Service Installation Technician

Field Service Installation Technician Benchmark Tool & Supply, Inc. Concord, NC Job Details Full-time $26.44 - $36.05 an hour 1 day ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Employee assistance program Vision insurance 401(k) matching Safety equipment provided Life insurance Tools provided Qualifications Fabrication Computer operation Customer communication Electrical equipment repair Schematics Calibration Customer service Computer literacy Equipment installation Firmware Mid-level Windows GPS Construction equipment servicing High school diploma or GED Maintenance activity documentation Schedule management Driver's License Electrical systems Electrical diagnostics Product demos Computer skills Customer support Equipment maintenance Welding Construction Technical troubleshooting support Equipment testing Associate's degree Hydraulics Hand tools Communication skills Mechanical troubleshooting Cross-functional communication Electronic equipment testing Full Job Description Company Description Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices. We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools. Every day our People of Change are doing incredible things by working together to pursue our shared purpose-to deliver on the promise of technology and human ingenuity. Join our growing team! Job Description The Field Service Installation Technician is responsible for the on-site installation, calibration, support, and troubleshooting of machine control systems on heavy construction equipment used in the excavation and civil construction industries. This role serves as a key technical resource for customers and internal teams by ensuring installations are completed accurately, systems perform to specifications, and customers receive timely, professional field support. The ideal candidate combines strong mechanical and electrical aptitude with a customer-first mindset, the ability to work independently in the field, and a commitment to high-quality workmanship. This position plays an important role in supporting customer uptime, system performance, and the overall success of Benchmark Tool & Supply's machine control business. Key Responsibilities Install machine control systems and related components on a variety of heavy equipment in accordance with company and manufacturer standards. Perform system setup, testing, calibration, and post-installation verification to confirm proper operation and quality performance. Diagnose, troubleshoot, and resolve mechanical, electrical, hardware, software, and connectivity issues in the field and in the shop as needed. Provide service, repair, maintenance, and technical support for installed systems in a timely and professional manner. Deliver basic operator and end-user instruction to customers on system functionality, care, and best practices. Accurately document installs, service activity, test results, parts usage, and customer interactions through required service reports and paperwork. Communicate effectively with management, sales, and support teams regarding installation status, service issues, customer concerns, and opportunities for improvement. Maintain a high level of professionalism and customer service while representing Benchmark Tool & Supply at jobsites, customer locations, and company events. Manage workload, schedule, tools, equipment, and travel efficiently with limited supervision. Support demonstrations, field evaluations, and other customer-facing technical activities when needed. Continuously build knowledge of new machine control products, equipment platforms, and evolving construction technology solutions. Qualifications High school diploma or GED required. Associate degree or technical training in electronics, diesel technology, heavy equipment technology, construction technology, or a related field preferred. Experience installing, servicing, or supporting machine control, GPS, grade control, construction technology, or related heavy equipment systems preferred. Working knowledge of mechanical, hydraulic, and electrical systems on heavy equipment. Experience using hand tools, diagnostic tools, and electronic/electrical test equipment. Basic to intermediate computer skills, including Microsoft Windows and common software applications. Ability to read and interpret technical instructions, schematics, and installation documentation. Strong troubleshooting, problem-solving, and organizational skills. Ability to work independently, manage time effectively, and adapt in a fast-paced field environment. Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams. Valid driver's license and ability to travel throughout the contiguous U.S. Ability to work a minimum of 40 hours per week and, when needed, additional hours to support customer needs. Preferred Knowledge and Skills High school diploma or GED required. Associate degree or technical training in electronics, diesel technology, heavy equipment technology, construction technology, or a related field preferred. Preferred Knowledge and Skills Prior experience with machine control, grade control, GNSS/GPS, or construction technology systems. Welding and light fabrication skills. Experience operating or working around excavation and earthmoving equipment. Familiarity with field diagnostics, firmware/software updates, calibration, and technical reporting. Ability to provide customer training and support after installation. Commitment to continuous learning and staying current with new hardware, software, and industry technology.

Pay:

$26.44 - $36.05 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance On-the-job training Paid time off Parental leave Safety equipment provided Tools provided Vision insurance Willingness to travel: 100% (Required)

Work Location:

Hybrid remote in Concord, NC 28025