Field Service Technician

Field Service Technician Nachi America Inc - 2.3 Novi, MI Job Details Full-time $26 - $30 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Schematics Robotic systems Equipment installation Electronics Engineering Industrial equipment troubleshooting High school diploma or GED Driver's License Programmable logic controllers Driving Remote technical support 1 year Associate's degree Ladder logic (LD) Routine maintenance projects Mechanical knowledge Entry level Under 1 year Customer complaint resolution Full Job Description Nachi America, Inc. thrives on developing long-term relationships. We are a customer-centric, solution-driven, and ambitious team that is passionate about solving our customer challenges. If you are a recent graduate with an Associate's degree in Electronics or other technical curriculum and have a desire to utilize your technical experience with a world leader in robotics and system automation, you are hungry for an opportunity and motivated to grow, then we want to talk to you about an exciting opportunity for you to join our team as a Field Service Technician. About the

Role:

The Service Technician is the primary interface between Nachi and the End User (Customer) during installation, routine maintenance and unexpected Service Calls related to the Nachi Robotics Product Line.

Responsibilities:

1. Represent Nachi America, Inc. through a display of constant professionalism, positive attitude and professional appearance. 2. Responsible for installation and maintenance and troubleshooting of industrial robots and robotics related equipment at customer facilities. 3. Investigate customer reported issues and implement the best possible solution for a quick resolution. 4. Provide technical assistance/support to customers onsite (customer facility) and remotely (via phone and/or email.) 5. Submit complete detailed project documentation on a timely basis 6. Update documentation with changes made in the field verifying all media (i.e., digital files, prints, text files, etc.) has current information

Requirements:

1. Two-year degree in electronics related or other technical curriculum or 1-2 years of related work experience 2. Ability to read electrical/pneumatic and basic mechanical schematics and 3. Ability to demonstrate basic understanding of ladder logic or completion of related course. 4. Diagnostic skills to troubleshoot problems and problem solving (Logic) 5. Ability to demonstrate patience and professionalism when dealing with customers. 6. Familiarity with the use of various types of diagnostic and calibration tools and equipment. 7. Must have valid driver's license, good driving record, credit card and able to obtain a passport and travel out of the country. 8. Must be willing to work overtime including weekends. 9. May be contracted for 6 months before being hired in directly. Nachi Robotic Systems Inc. provides a generous benefit package offered the first of the month following your hire date. Nachi America Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, creed, gender, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Job Type:

Full-time Pay:

$26.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Do you pass all hotel requirements to book and stay alone in a hotel room?

Education:

High school or equivalent (Preferred)

Experience:

Programmable logic controllers: 1 year (Preferred) Mechanical knowledge: 1 year (Preferred)

License/Certification:

Robotics technician certification (Preferred) Willingness to travel: 50% (Preferred)

Work Location:

Hybrid remote in Novi, MI 48377