Field Service Technician

About PDC Spas At PDC Spas, we believe in the power of hydrotherapy to improve lives. Our mission is to provide exceptional products that empower individuals to enhance their well-being and achieve peak potential in health, longevity, and human performance. With a commitment to innovation, excellence, and customer satisfaction, we're a leader in delivering high-quality hot tubs, cold plunge spas, and swim spas designed for relaxation, recovery, and performance.

Position Overview:

The Field Service Technician represents PDC Spas in the field, delivering hands-on technical service and support to dealers and customers. This individual is responsible for diagnosing, repairing, and maintaining PDC Spas products while upholding the company's Core Values and protecting the PDC brand reputation. This role requires strong technical skills, independence, professionalism, and a customer-focused mindset. The Field Service Technician must be comfortable working on the road, managing time effectively, and resolving issues confidently in the field.

Key Responsibilities:

Field Service & Repairs Diagnose and repair mechanical, electrical, and plumbing components of spas and swim spas Perform warranty and non-warranty service work Complete start-ups, inspections, and follow-up service visits Ensure all repairs meet PDC Spas quality standards Travel & On-Site Representation Travel to customer locations as scheduled Represent PDC Spas professionally in appearance and conduct Maintain service vehicle, tools, and inventory responsibly Manage service schedule efficiently and communicate updates as needed Warranty & Documentation Accurately document all service work performed Submit service reports, photos, and required documentation in a timely manner Communicate warranty findings clearly and honestly Identify recurring product trends and report to internal teams Communication & Support Provide clear explanations of repairs and maintenance to dealers and customers Maintain professional communication even in challenging situations Coordinate with Customer Service, Warranty, and Sales departments as needed Production Floor & Internal Support Assist on the production floor or support Inside Service Technicians during periods of low field service demand Maintain and expand working knowledge of all PDC Spas products, systems, and service procedures Support assembly, testing, troubleshooting, and quality control efforts as needed Collaborate with internal teams to ensure consistent service standards and product familiarity Stay current on new product features, updates, and service techniques Customer Engagement & Suggestive Selling Identify opportunities to recommend product upgrades, accessories, or enhanced services during customer interactions Educate customers on available features, maintenance options, and service plans that improve performance and longevity Promote additional products and services in a professional, helpful, and non-pressured manner Communicate customer needs and sales opportunities to the Sales team when appropriate Support company growth by enhancing customer satisfaction and maximizing service visit value PDC Core Values Alignment At PDC Spas, culture matters. This role must consistently demonstrate the following

Core Values:

• Accountable
• Takes ownership of service outcomes, follows through on commitments, and ensures jobs are completed properly.
• Growth Mindset
• Continuously develops technical skills, stays open to training, and seeks improvement opportunities.
• Team Player
• Communicates effectively with internal teams and supports company objectives, even while working independently in the field.
• Dedicated
• Demonstrates reliability, punctuality, and a strong work ethic in managing service responsibilities.
• Positive Attitude
• Maintains professionalism, composure, and optimism when interacting with dealers and customers.

Qualifications Experience in spa, pool, HVAC, appliance repair, plumbing, electrical, or related technical field Strong mechanical and electrical troubleshooting ability Valid driver's license with acceptable driving record Ability to lift and maneuver spa components Strong communication and customer service skills Ability to work independently with minimal supervision Why Join PDC Spas? We're dedicated to creating innovative wellness solutions that help people reach their peak potential. Our growth mindset fosters continuous learning and improvement, while we maintain a culture of accountability , collaboration, and respect. We take pride in being dedicated to delivering excellence with a strong work ethic and attention to detail, all while maintaining a positive attitude that helps us overcome challenges and build a better future. Joining PDC Spas means being part of a passionate team that values personal growth, teamwork, and making a real difference in the wellness industry.

Job Type:

Full-time Pay:

$21.65

• $31.

25 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please list a few dates and times you are available for a phone screening in the next 5-10 days.

Experience:

Customer Service:

2 years (Preferred)

Mechanical/Technical:

3 years (Preferred)

License/Certification:

Drivers License (Required) Willingness to travel: 25% (Preferred)

Work Location:

Hybrid remote in Williamsport, PA 17701