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FIELD SERVICE TECHNICIAN

Job

IVCi

Remote

$74,880 Salary, Full-Time

Posted 4 days ago (Updated 3 days ago) • Actively hiring

Expires 8/3/2026

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Job Description

Location:
NYC, NY 10003
Pay Rate:
$32.00 - $40.00
Hourly Department:
Helpdesk Division:
Corporate Job Status:
Full-Time Work Shift:
8:30 AM - 5:30
PM Days Worked:
Mon., Tue., Wed., Thu., Fri.
Hour Per Week:
40
Status:
Until Filled Position Description In this technically savvy role, you will provide onsite technical assistance for our customers in the NY Metro area for reported trouble tickets. In this role you will provide in-depth onsite support to identify the root cause of any issues and implement a fix or plan to resolution and provide detailed reports documenting all steps taken while on site. Troubleshooting
  • Responsible for onsite troubleshooting and repair of issues that cannot be resolved by the IVCi Support Desk's remote Team.
  • Responsible for the onsite diagnosis of video conferencing issues including integrated applications such as Webex, Teams, and Zoom.
  • Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
  • Determine if hardware is an issue and if RMA may be required.
  • Assist with In House remote diagnostic support / trouble ticket resolution.
  • Ability to utilize As Built Drawings to assist in systematic troubleshooting. Customer Service
  • Provide pleasant and courteous service during all customer calls.
  • Perform Preventative maintenance on Audio Visual rooms.
  • Responsible for prepping on sites by researching drawings; case notes and financial requirements for the job (Time and Material requirements, etc.).
  • Responsible for post mortem reporting - follow up activities; root cause analysis and financial information (hours spent; travel time; etc.).
  • Responsible for preparing and distributing site reports for work done and reporting back to the ticket owner status and future activities. Summary of secondary job functions.
  • Process customer repair requests by coordinating with vendors and manufacturers. Technical support & "return merchandise authorizations" (RMA's)
  • Responsible for the timely closure of all problems assigned to you by the helpdesk.
  • Maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation. Flexibility
  • Teamwork and cooperation are required.
  • Must be willing to openly accept new tasks.
  • Some occasional off hours work may be required as needed.
  • Some travel outside of the Metropolitan Area may be required.