Field Service Technician - Capital Equipment

Yamato is seeking an experienced Field Service Technician with expertise in installation, start-up, maintenance, troubleshooting, and repair of capital equipment. This role is ideal for technicians who enjoy travel, customer interaction, and hands-on problem solving.

Key Requirements:

✔ Up to 90% travel (including occasional weekends) ✔ Experience installing, troubleshooting, repairing, and commissioning capital equipment ✔ Ability to read wiring diagrams and electrical schematics ✔ Experience training customers on equipment operation and maintenance ✔ Passport eligibility for international travel ✔ Strong mechanical and electrical troubleshooting skills

About Yamato:

Yamato is a global leader in advanced weighing, filling, and inspection solutions, with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications. Learn more at YamatoAmericas.com

JOB FUNCTION

Assists customers with the installation or troubleshooting of their equipment either by phone or travels to their facility to physically perform these tasks. Makes recommendations for upgrades to improve line performance based on product run. Requirements

ESSENTIAL FUNCTIONS

Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers. Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue. Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria. Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur. Reads and understands wiring and function diagrams while working on equipment. Includes up to 90% travel time and work on weekends when needed. While in the office, answers phone calls and rebuilds customer actuators. Conducts training classes and answers customer questions. Assumes leadership role during large installations. Requires a passport to travel outside of the United States.

ADDITIONAL RESPONSIBILITIES

Trains other company field service technicians. Checks to ensure customer facilities are suitable for installation of our machinery. Manages complex and special customer projects. Works as assigned to cover absences and balance the workload at busy times of the year

SUPERVISORY RESPONSIBILITIES

: No

QUALIFICATIONS

Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery. Ability to communicate with customers in a diplomatic and professional manner. Demonstrate a high level of leadership skills. Technician must be proficient in computer skills such as Microsoft office. Should have a valid driver's license and must be insurable. Why Choose Yamato? In addition to working with industry-leading packaging and weighing equipment, Yamato offers one of the strongest benefits packages in the industry: ✅ 100% Company-Paid Medical, Dental & Vision Insurance employees AND their families ✅ Company-Paid Life Insurance ✅ Short-Term & Long-Term Disability Coverage ✅ 401(k) with 4% Company Match & Immediate Vesting Eligible after 30 days of service Fully vested from Day 1 4% company match on employee contributions of 5% or more ✅ 18 Days of PTO Annually Accrued throughout the year PTO carryover available ✅ 10 Company-Paid Holidays ✅ Hands-On Work with

Advanced Capital Equipment and Automated Packaging Systems Pay:

$28.00 - $34.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing and able to travel up to 90% of the time, including occasional weekends? How many years of experience do you have installing, troubleshooting, repairing, or commissioning industrial capital equipment? Have you worked with industrial equipment such as packaging machinery, automated machinery, manufacturing systems, conveyors, robotics, or process equipment?

Work Location:

Hybrid remote in Grafton, WI 53024