Field Service Technician Currency Handling Equipment

Field Service Technician - Currency Handling Equipment About Kisan America Kisan America is a leading provider of currency counters, cash automation systems, and financial equipment solutions serving banks, credit unions, retailers, casinos, and government agencies across North America. Our technology is trusted for its accuracy, reliability, and long-term performance — and our service organization is known for professionalism, responsiveness, and deep product expertise. As part of the global Kisan brand, we combine advanced engineering with a customer-first service culture. Our technicians uphold the standards that customers expect from Kisan equipment in the field. Position Overview The Field Service Technician is a key representative of Kisan America's service organization. In this role, you will install, maintain, and repair currency counters and cash‑automation equipment while providing high-quality support to customers and dealer technicians. You will work independently within your assigned region, ensuring that every customer interaction reflects the reliability and professionalism associated with the Kisan name. Key Responsibilities Perform on-site installation, maintenance, troubleshooting, and repair of Kisan currency counters and cash‑automation equipment. Provide remote phone support to customers and dealer technicians, offering clear guidance and technical expertise. Maintain accurate service documentation, including work orders, parts usage, and customer communication. Build strong customer relationships through consistent, professional, and timely service. Support regional service needs, including occasional evening or weekend assignments based on customer requirements. Collaborate with internal Kisan America teams to escalate complex issues and ensure customer satisfaction. Complete required background checks and licensing applications for access to Gaming, Financial, and Government facilities as needed for service work. Licensing & Compliance Requirements Because Kisan America supports a wide range of regulated environments, technicians must be able to: Apply for and maintain Gaming Licenses for casino and gaming floor access. Complete Financial Institution background checks, including fingerprinting and identity verification. Obtain Government facility credentials, which may include federal, state, or municipal clearances depending on the site. Meet all compliance requirements in a timely and professional manner. Kisan America provides guidance and covers associated licensing fees where required. Required Qualifications Minimum 2 years of hands-on experience working with currency counters or similar cash‑handling equipment. Strong mechanical and electro-mechanical troubleshooting skills. Ability to travel within your assigned region, including periodic overnight stays. Willingness to work occasional evenings and weekends as part of a service rotation. Excellent communication skills, especially when supporting customers over the phone. Valid driver's license and clean driving record. Highly organized, self‑motivated, and capable of working independently. Ability to pass background checks required for Gaming, Financial, and Government facilities. Preferred Qualifications Experience supporting banks, credit unions, casinos, retail operations, and high-volume cash handling environments such as casino count rooms, bank vaults, and CIT vaults. Familiarity with dealer networks or third‑party service organizations. Strong customer service mindset with the ability to remain calm and solution‑focused. What Kisan America Offers Competitive compensation Company vehicle or mileage reimbursement Travel accommodations and per diem Comprehensive training in Kisan equipment and technology Opportunities for advancement within a growing service organization A culture built on trust, accountability, and long-term customer partnerships Who Thrives at Kisan America You take pride in your technical skill, value customer relationships, and enjoy a role where every day brings a new challenge. You're dependable, professional, and committed to delivering the level of service that customers expect from a global brand like Kisan. If you're looking for a company that recognizes your expertise and invests in your growth, Kisan America is the right place to build your career.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Remote