Field Service Technician II US

Job Description

Title:

 

Field Service Technician II Location:

Edwardsville, IL 62025

Assignment:

3 months (Temp to Perm)

Working Hours:

 5 days 40hr a week with OT / weekends and afterhours required, Oncall-rotation based

Description:

Role Overview As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines. This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications. Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule. Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems. Install, configure, and maintain IT equipment and related applications. Perform preventive and routine maintenance to ensure optimal equipment performance. Provide clear, professional technical support to customers both onsite and via phone. Maintain accurate service documentation, ensuring compliance with quality and operational standards.

Qualifications:

Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems. Electro-Mechanical experience a plus Emphasis on experience repairing laser and wide-format printers. Demonstrated ability to troubleshoot, analyze, and resolve technical issues. Excellent communication skills and a strong commitment to customer service. Ability to manage multiple tasks independently while also functioning effectively in a team environment. Physical ability to lift and transport equipment weighing up to 50 lbs.

Notes:

Is this position remote or in person? Remote, techs dispatch from their home What will the primary day-to-day responsibilities entail for this person? See Description above What are the TOP 2 required skills that candidates must have? Previous experience in field services dispatch requiring travel, hands-on experience with repair of laptops, desktops and printers What will the work schedule be for this position? 5 days 40hr a week with OT/weekends and afterhours required Will there be OC (on call)? Yes, rotation based • Will there be shift differentials? No How many overall years of experience should this person have? 1-2 years hands on is preferred Do they need any specific certifications or education? CompTIA A+ is required, other manufacturer's certs such as Fuji, Lenovo, Lexmark etc. are nice to have. If contract to hire what is the conversion rate? $23/hr How many miles per day will the contractor be driving? Varies, 50 - 150 depending on case.

PLEASE ENSURE CANDIDATES ARE COMFORTABLE WITH THIS AMOUNT OF DRIVING.

What radius range should candidates be located from the job location? 20 miles What is the exact work location or city, state, or zip? Edwardsville, IL 62025, tech will dispatch from their home address How soon will the candidate review and interviews start? ASAP Do you have upcoming vacations or time out of the office? TBD, business needs dictate my schedule What issues have you had with this req in the past? Candidates unwilling to meet driving requirements Will you utilize clearvision/fieldvision for this role? Yes Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $21.00/hr.