Commercial Field Service Supervisor, Utility

Commercial Field Service Supervisor, Utility Tesla - 3.3 Austin, TX Job Details Full-time 17 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications OSHA Driver's License Full Job Description What to Expect Tesla is seeking an experienced and dynamic Field Supervisor to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will be responsible for most, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams. What You'll Do Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions Provide necessary "On-boarding", "On-The-Job-Training" and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment What You'll Bring Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services 3+ years of experience working within maintenance, operations, and management Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word Strong attention to detail, organizational, time-management, and problem-solving skills Experience writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred Training and current certification as required in

OSHA / NFPA 70E

/ Safety experience with PV systems preferred Valid driver's license required. Ability to work a flexible schedule, may include weekends, evenings and holidays Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.