Field Service Technician

Field Service Technician Longview, TX Job Details Full-time 8 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Life insurance Qualifications Customer relationship building Customer retention Customer service Equipment installation Equipment malfunction troubleshooting High school diploma or GED Assembly Driving Equipment maintenance Technical troubleshooting support Equipment testing Entry level Full Job Description At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES

Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and determine proper solutions on equipment. Produce timely and detailed service reports Document processes Operate vehicle in a safe manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings within capabilities. Build positive relationship with customers

JOB REQUIREMENTS

High School diploma and/or equivalent in work experience Excellent interpersonal skills, proficient in oral and written communications Assembly experience preferred Basic reading skills. Must be able to follow directions Ability to troubleshoot, test, repair, and service technical equipment Ability to perform work accurately and thoroughly Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications.

BENEFITS

: Competitive Salary + bonus 401(k)/ Retirement savings Comprehensive Benefits (medical, dental, vision, life and disability coverage) Career growth opportunities Friendly work environment Paid vacation/holidays