Field Service Engineering Technician

Job Overview Field Service Engineer/Technician Plano, TX or Salt Lake City, UT (Onsite Position with travel) Direct Hire, Full Time $75-80KYR with excellent benefits, PTO and 401K plan. The successful candidate will be responsible for field service, providing technical support, and post-sales service & support for Uni-Directional DC fast chargers, Bi-Directional Chargers battery-sled systems. Role ensures world-class customer support, high uptime, timely issue resolution, and professional service experience for all customers.

Key responsibilities include:

Service operations, Technical Support and troubleshooting, customer and partner engagement, training and documentation, warranty, RMA & reporting, cross-functional collaboration.

Requirements:

5+ years of service management or field service experience Strong understanding of Rectifiers, Inverters, and EVSE Excellent troubleshooting and analytical abilities Experience with CRM/ticketing systems and KPI reporting Bachelor's degree in Electrical Engineering, Mechanical Engineering is a plus.

Bonus Skills:

Experience with DC fast chargers (30 kW-360 kW) Knowledge of NEC 625, UL2202/2231 and UL 1741 Experience with CANbus, PLCs, or firmware testing tools OSHA 30 or

NFPA 70E

certification

Pay:

$75,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person