Lead Water Restoration Technician

Lead Water Restoration Technician RestoPros of Utah County Orem, UT Job Details Full-time $21 - $32 an hour 21 hours ago Benefits Safety equipment provided Opportunities for advancement Referral program Qualifications Customer communication Field service Schedule management Xactimate Stocking Empathy Full Job Description Position Summary The Lead Water Restoration Technician is responsible for executing high-quality water mitigation services while leading field operations and maintaining excellent communication with customers, insurance representatives, and team members. This is a hands-on, field-based position that requires technical expertise, leadership, and a strong customer-first mindset. The ideal candidate brings a background in restoration, construction, and mitigation and thrives in a fast-paced, service-driven environment. This position requires rotating on-call/emergency availability. Key Responsibilities Provide exceptional, empathetic customer service throughout the mitigation process Conduct on-site assessments and communicate with homeowners, property managers, and adjusters Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects Perform water mitigation and restoration services according to industry standards and RestoPros protocols Create accurate moisture maps, drying logs, and job documentation using industry-specific software Write and review estimates using estimating software (Xactimate experience preferred) Oversee jobsite cleanliness and safety from start to finish Maintain daily job schedules, equipment logs, and documentation Supervise, mentor, and develop junior technicians as the team scales Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained Perform regular inspections to ensure quality and compliance with IICRC standards Key Responsibilities Provide exceptional, empathetic customer service throughout the mitigation process Conduct on-site assessments and communicate with homeowners, property managers, and adjusters Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects Perform water mitigation and restoration services according to industry standards and RestoPros protocols Create accurate moisture maps, drying logs, and job documentation using industry-specific software Write and review estimates using estimating software (Xactimate experience preferred) Oversee jobsite cleanliness and safety from start to finish Maintain daily job schedules, equipment logs, and documentation Supervise, mentor, and develop junior technicians as the team scales Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained Perform regular inspections to ensure quality and compliance with IICRC standards Key Responsibilities Provide exceptional, empathetic customer service throughout the mitigation process Conduct on-site assessments and communicate with homeowners, property managers, and adjusters Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects Perform water mitigation and restoration services according to industry standards and RestoPros protocols Create accurate moisture maps, drying logs, and job documentation using industry-specific software Write and review estimates using estimating software (Xactimate experience preferred) Oversee jobsite cleanliness and safety from start to finish Maintain daily job schedules, equipment logs, and documentation Supervise, mentor, and develop junior technicians as the team scales Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained Perform regular inspections to ensure quality and compliance with IICRC standards

Pay:

$21.00 - $32.00 per hour

Benefits:

Opportunities for advancement Referral program Safety equipment provided

Work Location:

In person