Field Service Technician - Fitness and Appliance Repair

About the Role We are seeking skilled Field Service Technicians to provide expert maintenance and repair solutions for premium fitness equipment and consumer electronics. You will play a vital role in ensuring customer satisfaction by diagnosing technical issues and restoring high-end home gym systems and appliances to peak performance. Responsibilities Diagnose, troubleshoot, and perform complex repairs on treadmills, smart fitness bikes, massage chairs, and high-end cooling units. Interpret technical schematics and manufacturer manuals to ensure all repairs meet strict quality and safety standards. Deliver an exceptional service experience by communicating clearly with clients regarding repair status and equipment functionality. Utilize mobile technology to manage service tickets, document repair progress, and maintain accurate records of work completed. Maintain a professional, organized workspace while performing on-site repairs to ensure a seamless customer experience. Proactively identify mechanical or electrical faults to prevent future equipment failure and extend product longevity. Required Skills Proven mechanical aptitude with hands-on experience using power and hand tools. Ability to interpret complex technical manuals and follow precise assembly instructions. Must possess reliable transportation and the ability to travel to various service locations. Valid EIN (Federal Tax ID) and commitment to maintaining required business insurance and vehicle compliance. Strong problem-solving skills and the ability to work independently in a field-based environment. Preferred Skills Prior experience in the fitness equipment or appliance repair industry. Tech-savvy with proficiency in using mobile applications for scheduling and reporting. Excellent interpersonal skills with a focus on high-end customer service delivery. Experience managing logistics and inventory for service parts and components.