HVAC Service Technician

Glasco Heating & Air Conditioning - HVAC Service Technician Sign-on Bonus up to $5,000!

Location:

South Windsor, CT Are you tired of feeling undervalued in your current role? Frustrated by the lack of growth opportunities and support? Do you long to work for a company that truly values your expertise and dedication? At Glasco Heating and Air Conditioning, we understand the challenges HVAC Service Technicians face. That's why we've built a company culture centered around appreciation, growth, and excellence. We believe in fostering a culture of growth, teamwork, and customer-centric service. Our employees are our greatest asset, and we invest in their development through continuous training and support. When you join Glasco, you're not just starting a job—you're joining a family. We celebrate our successes together, support each other through challenges, and are united by a common goal: to provide the best HVAC services in the industry. Join us and be part of a team that values your skills, encourages your growth, and recognizes your contributions. In exchange for your skillset and commitment, we offer: Top pay! $30/hr - $46/hr plus incentives! Company vehicle, gas card, cell phone, and tablet 401(k) with Company Match High-quality, Affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance Paid Holidays Paid Time Off (PTO) starting day 1! Parental Leave Tuition reimbursement Special deals/Discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services

Yearly Performance Reviews Primary Duties and Responsibilities:

Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Respond to service requests within Glasco's defined time frame. Timely response ensures customer comfort and builds trust. Successfully enroll customers in Glasco's service agreements, promoting long-term customer relationships and recurring revenue. Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours. Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items. Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment. Uphold professional communication and appearance at all times when interacting with customers. Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as

Assigned Required Skills and Abilities:

CT HVAC License (S, D, or B license) Prior heating and/or cooling experience in a residential capacity. Ability to prioritize tasks and communicate with customers. Demonstrated excellent communication conflict resolution and interpersonal skills. Demonstrated ability to work as an effective team member and pitch in as needed. Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. Must be able to work on a ladder. Must be able to lift 50 pounds.

Education and Experience:

High School diploma or GED Minimum of three years field experience and formal training, as well as EPA certification. Valid, clean driver's license. Professional set of tools. Physical ability to perform all requirements associated with this position. #HVAC1

Job Type:

Full-time Pay:

$30.00 - $46.00 per hour

Benefits:

401(k) 401(k) matching Company truck Dental insurance Employee assistance program Fuel card Health insurance Health savings account Life insurance Paid time off Parental leave Tools provided Vision insurance

Experience:

HVAC Service:

2 years (Required)

License/Certification:

CT S, D, or B License (Required)

Work Location:

On the road