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HVAC Service Coordinator
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Schagrin Home Comfort Products
Middletown, DE (In Person)
Full-Time
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Job Description
Schagrin Home Comfort Products is a 4th generation family-owned local business specializing in propane delivery and the installation and service of gas appliances including standby generators, gas logs and fireplaces, and other comfort and convenience products. Objective To provide administrative support for the HVAC North Service department in handling new and existing customers of HVAC service calls and annual maintenance. Essential Functions Answer all incoming phone calls quickly in a friendly and personable manner Schedule, route, and dispatch service and maintenance calls in an efficient manner Process new HVAC accounts Process payments from customers Make daily deposits and post batches Scan documents into paperclip Schedule HVAC related service calls in an efficient manor to minimize associated company expenses and maximize the customer service experience Post purchase orders and invoices associated with HVAC service departments Receive maintenance contracts via customers, techs, and sales depart or when appropriately educating customers on value of a maintenance contract. Set up maintenance customers in Cargas and maintain associated scheduling calendar. Proactively contact and schedule HVAC maintenance contract customers at appropriate times of the year to best utilize service technician time. Maintain APM spreadsheet to track scheduled APMs. Also maintain list of Weil McLain boiler customer (without service contracts) for special annual maintenance scheduling. Maintain service calendar in Outlook Load and dispatch all service calls from Service Dispatch Board in Cargas Create, maintain, and close out HVAC related service work order tickets Provide backup coverage to the lead HVAC Coordinator in Middletown, as well as main lines when needed. Represent Schagrin Home Comfort Products in a professional and courteous manner at all times Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Must have high school diploma or equivalent Minimum 2 years of experience with scheduling and dispatching Minimum 3 years of customer service experience Excellent phone and communication skills Strong attention to detail Intermediate PC experience and knowledge- Microsoft Office suite and Cargas preferred Physical Demands/Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; occasionally required to stand and walk, use hands to touch, handle or feel, and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must be able to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Schedule Requirements Must be available to work full-time between 7:30 AM - 5:00 PM, Monday through Friday.