at Sila Services in New Castle, Delaware, United States Job Description Burns & McBride
- Service Technician Are you ready to embark on a career journey filled with purpose and passion? Welcome to Burns & McBride Home Comfort, where every day presents an opportunity to make a difference in the lives of our customers and the communities we serve. As a beacon of excellence in the HVAC industry, we're not just about providing comfort
- we're about creating extraordinary experiences that leave a lasting impact.
At Burns & McBride, we believe in the power of teamwork, innovation, and unwavering commitment to customer satisfaction. We're on a mission to redefine what it means to deliver top-tier HVAC services, and we're looking for a dynamic individual to join us on this exhilarating journey as an HVAC Service Technician. If you're ready to embark on a rewarding career journey where every day brings new opportunities to shine, where your contributions are celebrated, and where your passion for excellence is fueled, then look no further than Burns & McBride. Join us, and together, let's create a world where comfort knows no bounds, and extraordinary is just the beginning. In exchange for your skillset and commitment, we offer:
- Great Pay!
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Opportunities for growth throughout our Sila Services Family of companies!
- Paid Holidays
- Paid Time Off ( PTO ) that starts day 1!
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews As a Residential HVAC Service Technician at Burns & McBride Home Comfort, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients.
Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes. In this role, you'll be responsible for: + Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly. + Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers. + Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. + Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. + Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust. + Completing annual maintenance of heating and air conditioning systems. + Participating as a member of our on-call rotation schedule for emergency service requests. + Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits. + Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. + Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. + Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. + Additional Duties as Assigned Compensation includes the stated hourly wage range plus commissions and bonuses $20
- $40 an hour To view full details and how to apply, please login or create a Job Seeker account
