Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
HVAC Service Manager
Job
Bickle Electric Contracting Co Inc
Edwardsville, IL (In Person)
$135,000 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
HVAC Service Manager 4795 Section Line Road, Edwardsville, IL 62025 $120,000
- $150,000 a year
- Full-time $120,000
- $150,000 a year
- Full-time
HVAC SERVICE MANAGER
Bickle Electric Heating & Cooling Co., Inc. 4795 Section Line Road Edwardsville, IL 62025 Position Summary The HVAC Service Manager is responsible for leading and overseeing the daily operations of the HVAC Service Department. This position ensures exceptional customer service, technician performance, profitability, quality workmanship, safety compliance, and departmental growth. The Service Manager will coach and develop technicians, improve operational efficiency, maintain strong customer relationships, and help grow the service department while upholding the reputation of Bickle Electric Heating & Cooling Co., Inc. for honesty, professionalism, and quality workmanship. Leadership & Team Management Lead, mentor, and develop HVAC service technicians. Conduct regular ride-alongs and field evaluations. Recruit, interview, and onboard new technicians. Conduct performance reviews. Maintain employee accountability and performance standards. Foster a positive, safety-focused work environment. Service Operations Oversee daily scheduling and dispatch coordination. Monitor technician productivity and efficiency. Review completed work orders for accuracy. Ensure all service calls meet company quality standards. Maintain appropriate technician staffing levels. Assist with difficult diagnostics and technical support. Financial Responsibilities Manage departmental profitability. Monitor labor efficiency and billable hours. Review pricing and gross profit margins. Control warranty expenses. Reduce callback percentages. Assist with annual budgeting and forecasting. Monitor truck inventory and equipment costs. Customer Service Resolve customer concerns professionally. Ensure excellent customer satisfaction. Handle escalated service issues. Review customer feedback and implement improvements. Build long-term customer relationships. Sales & Business Development Coach technicians on service agreement sales. Promote indoor air quality products. Increase replacement lead generation. Support maintenance agreement growth. Identify opportunities to improve service revenue. Technical Oversight Stay current on HVAC technologies. Ensure compliance with manufacturer requirements. Monitor installation and repair quality. Maintain EPA and safety compliance. Assist technicians with advanced troubleshooting. Safety & Compliance Enforce company safety policies. Conduct regular safety meetings. Ensure OSHA compliance. Maintain fleet safety standards. Monitor PPE usage. Investigate accidents and implement corrective actions. Required Qualifications Minimum 7 years HVAC service experience. Minimum 3 years in a supervisory or management role. Strong residential and light commercial HVAC knowledge. EPA Universal Certification. Valid driver's license. Excellent communication and leadership skills. Computer proficiency. Ability to read blueprints and wiring diagrams. Excellent organizational skills. Preferred Qualifications NATE Certification HVAC business management experience Experience with ServiceTitan or similar software Electrical troubleshooting knowledge Sheet metal experience Boiler and hydronic experience Key Performance Indicators (KPIs) Departmental revenue growth Gross profit percentage Technician productivity Average ticket value Callback rate Maintenance agreement sales Customer satisfaction ratings Warranty expense Technician retention Safety record Response times Budget performance Compensation & Benefits Competitive salary Performance bonuses Company vehicle Company cell phone Paid Time Off (PTO) Paid Holidays Health Insurance 401(k) Retirement Plan Continuing education and manufacturer training Professional development opportunities Core Values Integrity Accountability Professionalism Respect Quality Workmanship Customer First Mentality Teamwork Safety Continuous Improvement Why Join Bickle Electric Heating & Cooling Co. Inc.? For over 15 years, Bickle Electric Heating & Cooling Co., Inc. has built a reputation for exceptional service throughout the Metro East area. We are committed to investing in our employees, providing opportunities for professional growth, and delivering outstanding service to our customers. If you are a motivated leader who takes pride in building high-performing teams and delivering exceptional customer experiences, we invite you to join our team.Pay:
$120,000.00- $150,000.