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Senior HVAC Service Technician / Installer
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Brian's Heating
West Chicago, IL (In Person)
$70,710 Salary, Full-Time
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Job Description
Senior HVAC Service Technician / InstallerPosition Summary We are seeking an experienced and highly skilled Senior HVAC Service Technician / Installer to join our growing team. This position is ideal for someone who excels in residential and commercial service and installation, customer relationships, troubleshooting, system design, sales, and leadership. The Senior Technician serves as a trusted advisor to customers and a technical leader for complex installations, service calls, and replacement projects. This role requires expertise in diagnosing, repairing, installing, and estimating HVAC systems across residential and light commercial applications, including furnaces, air conditioners, heat pumps, boilers, rooftop units (RTUs), ductless mini-splits, and VRF systems. ResponsibilitiesService & Diagnostics Diagnose, troubleshoot, and repair residential and light commercial HVAC systems. Perform maintenance and service calls while maintaining high customer satisfaction. Identify system deficiencies and recommend appropriate repair or replacement solutions. Complete accurate service documentation and job notes. Customer Service & Sales Build strong relationships with customers through professionalism and technical expertise. Educate customers on repair options, equipment upgrades, maintenance plans, and replacement opportunities. Generate replacement leads and close equipment sales when appropriate. Provide exceptional customer experiences that result in repeat business and referrals. Installation & Project Leadership Work independently or with helpers as the lead technician on site. Oversee quality control, jobsite safety, and workmanship. Ensure installations meet manufacturer specifications and local code requirements. Maintain a clean, organized, and professional jobsite. Estimating & System Design Perform site evaluations and equipment sizing. Prepare estimates for equipment replacements, upgrades, and specialty projects. Assist in designing HVAC solutions that meet customer needs and project requirements.