HVAC Technical Support/Service Representative

Company Overview:

We are a family-owned and operated wholesale distributor specializing in Plumbing and HVAC products and solutions. With a strong commitment to customer service, we support contractors by providing top-quality equipment, parts, and technical expertise. Our goal is to build lasting relationships and help our customers succeed by offering superior support and industry knowledge.

Job Summary:

We are seeking an experienced HVAC Technician to serve as a Technical Support Representative to join our growing HVAC technical support team. This role involves assisting installing HVAC contractors post-sale by providing technical guidance and troubleshooting support. Additionally, candidates will provide expertise and support to internal teams. The ideal candidate has hands-on experience with HVAC systems, strong problem-solving skills, and a passion for helping others in the industry. Industry knowledge and experience with hydronics is a plus. This role, along with our current team, assists contractors in Eastern Massachusetts.

Key Responsibilities:

• Provide post-sale technical support and troubleshooting assistance to installing contractors via phone, email, and in person.
• Provide support and expertise to internal sales and support teams.
• Stay updated on industry trends, new technologies, and manufacturer specifications.
• Document support calls for internal reference and escalation to manufacturers
• Assist in warranty claims and return processes, ensuring accurate documentation and resolution.
• Perform routine maintenance, HVAC renovations and service throughout PSC facilities
• Enhance company profitability through the implementation of the scratch and dent program.
• Maintain a high level of professionalism and customer service in all interactions.

Qualifications:

• HVAC certification and applicable current state licensure.
• Minimum 10+ years of hands-on HVAC installation, service, and troubleshooting experience.
• Strong understanding of HVAC equipment, controls, and refrigeration systems.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts in an easy-to-understand manner.
• Customer-focused mindset with a desire to help contractors succeed.
• Must be able to climb ladders/stairs to provide on-site support on roofs and basements as needed
• Proficiency with basic computer applications
• Valid driver's license (clean driving record) and ability to travel locally is required.

Preferred Qualifications:

• Experience in HVAC distribution or sales support is a plus.
• EPA 608 certification.
• Hydronic and Plumbing knowledge or experience is a plus.

Benefits:

• Health, dental, and vision insurance.
• 401k Plan
• Company Profit Sharing
• Paid time off and holidays.
• Opportunities for professional development and training.
• Company vehicle and tools provided Compensation to be discussed at the interview and is based on experience Join our team and be a valued resource for HVAC contractors while working in a welcoming and knowledgeable environment.

If you have a passion for HVAC and enjoy helping others, we encourage you to apply today!

Job Type:

Full-time Pay:

From $90,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Initial Interviews are completed via video call and are easily completed via PC, Smartphone or tablet. Please provide your specific availability over the next several days to schedule a call. All applicants should have a driver's license in good standing. Additionally, once requested, applicants will be required to submit a copy of your driving record (reimbursed). Are you willing to submit a copy of your driving record once requested?

License/Certification:

Driver's License (Required)

Work Location:

On the road