HVAC Installation Operations Manager

Take the Next Step in Your HVAC Career Are you an experienced and dependable HVAC professional ready to step into a leadership role? Are you tired of working for companies that cut corners, overwork their team, or prioritize profit over people? At Coast to Coast Heating & Air , we do things differently. We are a high-performance, people-first HVAC company built on integrity, craftsmanship, and excellence. We take pride in tackling complex jobs that other companies avoid—and delivering a finished product our customers can truly rely on. We are looking for an Installation Department Manager who is passionate about HVAC, committed to developing people, and driven to build a world-class department. Why Join Our Team? If you're looking for: Above-average industry compensation Performance-based bonuses tied to department growth & efficiency Above-average PTO A family-owned company (no corporate bureaucracy) Retirement benefits (401k) Leadership that truly cares about you, your family, and your success A culture built on high standards, accountability, and excellence A company that is 100% ethical—no gimmicks, no dishonesty You've found the right place. About the Role As the Installation Department Manager , you will be responsible for leading, developing, and optimizing the installation team to deliver exceptional workmanship, efficiency, and customer experience. This is a hands-on leadership role requiring both technical expertise and strong people development skills. You will play a critical role in: Scaling the department Improving operational efficiency Maintaining and improving elite installation standards Developing top-tier technicians Designing HVAC and Duct Systems to

Improve Homeowner Quality of Life and Comfort Key Responsibilities:

Leadership & Team Development Lead and manage the HVAC Installation Department Recruit, hire, and retain high-performing technicians Train and develop installers into A-Players Conduct performance reviews and ongoing coaching Run structured team and performance meetings Operations & Performance Set and drive departmental goals and KPIs Improve installation processes, efficiency, and quality control Monitor and grow department profitability Oversee scheduling coordination with dispatch/service Ensure all jobs meet company quality standards Technical Oversight Support technicians with complex installs and troubleshooting Perform site visits to ensure installation quality Oversee installations including: Air Conditioners Heat Pumps Air Handlers Gas Furnaces Package Units Light Commercial Systems Perform Site Visits to Ensure Quality Standards are being Met Customer Experience Ensure every job delivers a 5-star customer experience Handle escalated customer concerns professionally Conduct follow-ups and quality assurance checks Inventory & Fleet Management Manage installation materials, equipment, and inventory Oversee truck stock and organization Ensure fleet vehicles are properly maintained Financial & Administrative Manage budgets, job costing, and department reporting Track and hit KPIs such as: Revenue per crew Gross profit Efficiency metrics Safety & Compliance Enforce safety protocols and OSHA compliance Maintain high standards for jobsite safety and workmanship Qualifications Proven experience as an HVAC Installation Manager, Service Manager, or similar leadership role Strong knowledge of: Residential & light commercial HVAC systems Strong knowledge of: Installation best practices Strong knowledge of: Diagnostics and troubleshooting Demonstrated ability to lead, train, and develop teams Strong organizational and communication skills Proficiency with CRM/dispatch software (ServiceTitan preferred) Valid driver's license with clean driving record Ability to pass background check and drug screening Willingness to work flexible hours and support after-hours needs when necessary Certifications such as NATE are a plus Compensation & Benefits Competitive salary (based on experience) Performance-based bonus structure Company uniforms Paid vacation & holidays Health, dental, and vision insurance Additional voluntary benefits 401(k) with eligibility after 1 year Ongoing training and development opportunities Our Standard We don't cut corners. We don't pressure customers. We don't tolerate mediocrity. We do things the right way—every time. If you're the type of leader who: Holds high standards Develops people Takes ownership And wants to build something great We want to talk to you.

Job Type:

Full-time Pay:

$110,000.00 - $175,000.00 per year

Benefits:

401(k) 401(k) matching Company truck Dental insurance Employee discount Fuel card Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Experience:

Crew management: 1 year (Required) Field service: 3 years (Preferred) Technical support: 1 year (Preferred) Training & development: 1 year (Preferred)

License/Certification:

EPA Universal Certification (Required) NATE Certification (Preferred)

Work Location:

Hybrid remote in Ocala, FL 34471