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Service Manager
Job
Bentoville
Bentonville, AR (In Person)
$57,500 Salary, Full-Time
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Job Description
Join the team of Bentoville, a bold new food theater in downtown Bentonville. This is more than a restaurant—it's a multi-concept culinary show where Michelin-starred chefs, celebrated food brands, and creative innovators come together to craft unforgettable dining experiences. From charcoal grill and ramen to handrolls and grab-and-go bento, Bentoville offers a dynamic and interactive space for chefs and guests to take risks and find delight. As a Service Manager at Bentoville, you'll be responsible for leading daily dining room operations, coaching and developing the service team, ensuring exceptional guest experiences, and maintaining service standards. You'll work closely with the General Manager and Assistant General Manager to drive culture, accountability, training, and operational excellence. Bentoville's dynamic, multi-concept dining environment demands dedicated floor leadership at all times. The Service Manager is responsible for ensuring that dining room operations run seamlessly. Unlike the GM and AGM, who carry broader operational and administrative responsibilities across the entire venue, the Service Manager's focus is on the guest experience and the service team. You'll be a constant presence in the dining room—the person who sees everything, responds in real time, and holds the standard when it matters most. Whether the GM and AGM are on-site or not, the Service Manager owns the floor. They are the direct link between leadership's vision and the team executing it tableside, ensuring that culture, hospitality, and operational excellence are never left to chance. When the GM or AGM is unavailable, the Service Manager steps naturally into a representative capacity—communicating leadership decisions, upholding company standards, and making on-the-spot calls with confidence and clarity. Skills and Responsibilities Lead daily FOH operations and floor management, including facilitating pre-shift meetings to align the team on priorities, menu updates, and service expectations. Coach, mentor, and develop all service staff by setting clear performance expectations, delivering real-time feedback on the floor, conducting regular one-on-ones, and creating individualized growth plans that align with Bentoville's service standards and culture. Monitor and evaluate the guest experience in real time, identifying service gaps and implementing immediate corrective action to uphold Bentoville's hospitality standards. Assist with hiring, onboarding, and training new team members Resolve guest concerns professionally and efficiently Ensure adherence to company policies, service standards, and labor expectations. Support scheduling, inventory, and operational procedures as needed Collaborate with BOH leadership to ensure seamless service execution. Foster a positive, team-oriented culture focused on accountability and growth. Qualifications Minimum 2 years of restaurant management or supervisory experience in a service industry, such as restaurants, hotels, or healthcare. Strong leadership and communication skills. At least 1 year of experience directly coaching and developing hourly restaurant staff, with examples of team members who have grown or advanced under their leadership. Experience with high-volume, full-service dining required.. Flexible availability including nights, weekends, and holidays. EEOC Disclosure We are committed to being an equal opportunity employer, welcoming all individuals and providing them with access to opportunities. We actively foster an environment where the unique backgrounds of our staff community are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.