Product Manager, Vehicle Service

Product Manager, Vehicle Service Tesla - 3.3 Fremont, CA Job Details Full-time $112,000 - $204,000 a year 1 day ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Consulting experience Mid-level Improving operational efficiency Job shadowing (employee development activity) Product vision management Analysis skills Decision making Automotive service Scope management Product strategy Business requirements Quantitative analysis Cross-functional collaboration Data-driven decision making Cross-functional communication Full Job Description What to Expect Tesla seeks a Product Manager to transform Vehicle Service Operations through software that powers how Service Advisors manage customer concerns and interactions and Technicians repair vehicles . You'll support the platform used by service centers globally, partnering with Engineering, Service Operations, Service Engineering, Field Operations and Data teams to build features that reduce repair cycle time, improve Quality and enhance advisor efficiency. This high-impact role offers a fast-paced environment that demands quick learning and deep technical understanding of automotive service workflows. What You'll Do Establish product vision and roadmap for internal tools powering service documentation, case management, diagnostic workflows and repair tracking used by technicians and service advisors across global service centers Analyze Technician and Service advisor workflows through Service Center shadowing, interviews, and data to identify opportunities reducing repair time, improving first-time fix rates, and streamlining customer case management Partner with Engineering to define requirements, scope features and ship solutions balancing technician efficiency, advisor productivity, documentation accuracy and technical feasibility Collaborate with Data teams to establish metrics measuring repair quality, cycle time and service performance, validating decisions with quantitative insights Work with Service Operations to test solutions, drive adoption and iterate based on real-world usage Present trade-offs and recommendations to cross-functional stakeholders and leadership, driving alignment through data-driven storytelling What You'll Bring 2-5 years product management or operations or consulting experience with strong analytical skills and operational mindset Exceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineers Bias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete information Automotive service experience is a plus or technical operations or experience with diagnostic systems and case management tools Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $112,000 - $204,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.