Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES AND TASKS

• Creates and maintains safe working environment and cultures within the organization
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Translates customer requirements into workforce plans and objectives
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, development of employees
• Provides day to day direction of fundamental task

Organization Impact:

• Operational management
• Autonomy to make decisions that impact divisional span of control
• Responsible for customer management and retention in area/scope,
• Financial contract and operations impact at planning/strategic level

POSITION REQUIREMENTS FORMAL EDUCATION

Required:

o Bachelor's degree strongly preferred o Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE

Required:

o Ability to obtain TWIC card o Ability to obtain a CDL, class A or B with applicable endorsements o 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience o 3 years of leadership or management experience o Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions o Ability to communicate up, down, across teams o Ability to lead and motivate teams o Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers o Ability to defuse customer situations or internal issues o Able to pass a credit check

DRIVING REQUIREMENTS

o Able to operate a company vehicle o Able to pass driver requirements which include: ▪ Driver Application for Employment ▪ Driver Disclosure and Release ▪ Employee Applicant Drug and Alcohol Statement ▪ FMCSA Certificate of Awareness ▪ Driver Certificate of Violations ▪ Driver Statement of On Duty Hours ▪ Road Test ▪ Copy of Driver's License (Front and Back) ▪ Copy of Medical Certificate Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there's an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here - Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)