Service Manager

Service Manager CraneTech, Inc. - 2.3 Modesto, CA Job Details Full-time $70,000 - $80,000 a year 6 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Referral program Retirement plan Qualifications Microsoft Excel Customer service Bachelor's degree

Business Administration Analytics Full Job Description Job Summary:

The Service Manager oversees safe, high-quality, and profitable customer services. This role involves managing service teams, ensuring safety, customer satisfaction, developing service strategies, and optimizing service delivery processes profitably.

Key Responsibilities:

Risk Management:

Identify and mitigate safety risks, such as resource constraints, technical challenges, or external factors.

Team Management:

Lead and manage a team of service professionals, including hiring, training, scheduling, and performance management.

Service Delivery:

Ensure services are delivered safely, efficiently, effectively, and according to customer expectations and company standards.

Customer Satisfaction:

Monitor customer satisfaction levels, gather feedback, and implement improvements to enhance the overall customer experience.

Service Strategy:

Develop and implement service strategies to meet organizational goals and objectives. This may include identifying new service opportunities, expanding service offerings, or improving existing services.

Resource Management:

Manage personnel, tooling, equipment, and materials to ensure optimal utilization and cost-effectiveness.

Quality Assurance:

Implement quality assurance processes to maintain high service delivery standards and compliance with relevant regulations and standards.

Performance Analysis:

Analyze service performance metrics, identify trends and areas for improvement, and develop action plans to address deficiencies and optimize performance.

Communication:

Communicate regularly with internal stakeholders, including senior management, sales, marketing, and operations teams, to coordinate service delivery and address any issues or concerns.

Continuous Improvement:

Drive continuous improvement initiatives to enhance service delivery processes, increase efficiency, and reduce costs.

Qualifications and Skills:

Bachelor's degree in business administration, management, or a related field (or equivalent experience) 3-5 years of proven experience in service management or a similar role, with a track record of success in delivering safe and high-quality services. Strong leadership and team management skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, employees, and senior management. Analytical and problem-solving abilities, focusing on continuous improvement and innovation. Knowledge of relevant industry standards, regulations, and best practices. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.

Working Conditions:

The Service Manager typically works in an office environment but may also spend time in the field or at client sites as needed. This role may involve occasional travel to attend meetings, conferences, or training sessions.

Note:

This job description is intended to provide a general overview of the responsibilities and requirements for the role of a Service Manager. Actual job duties and qualifications may vary based on the specific needs of the employer.

Job Type:

Full-time Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person