Director, Operational Excellence & Administration

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• Stanford Health Care is seeking a senior, strategic leader to run the business, governance, and operational excellence functions behind one of the organization's most critical operational divisions. As Director, Operational Excellence
• & Administrat
• i•on•,•you will serve as the administrative and operational integrator within Facilities Services across one or more business units —overseeing core business functions, performance management systems, and corporate business processes while enabling safe, reliable, and cost-effective operations across a complex, multisite healthcare system.

Partnering closely with executive and operational leaders, this role translates complex planning, design, cost, and operational inputs into clear, decision ready insights that surface risk, strengthen accountability, and drive division alignment. Through disciplined governance, data driven execution, standardized best practices, and continuous improvement, the Director elevates quality, accelerates delivery, and maximizes value in direct support of Stanford Health Care's mission and clinical excellence.

• Stanford Health Care is seeking a senior leader to strategically lead the business, governance, and operational excellence functions that enable one of the organization's most critical divisions. As Director, Operational Excellence & Administration,
• you will integrate business operations across Facilities Services and Facilities Planning & Design, driving performance, efficiency, and enterprise alignment across a complex, multisite healthcare system.

This role partners closely with executive leadership to translate complex planning, design, cost, and operational inputs into clear, decision‑ready insights that shape priorities, surface risk, and guide investment. Through disciplined governance, data‑driven execution, and continuous improvement, the Director will elevate quality, accelerate delivery, and maximize value in direct support of Stanford Health Care's mission and clinical excellence. The

• Facilities Services
• division enhances health through leadership, collaboration, and innovation.

Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care (https://stanfordhealthcare.org/about-us/facilities-services-and-planning.html) https://stanfordhealthcare.org/about-us/facilities.html The

• Facilities Planning & Design
• (FPD) business unit leads the planning, design, and improvement of Stanford Health Care's spaces to advance excellence in care, innovation, and experience.

With expertise across Planning, Design, Land Use & Licensing, Art, Wayfinding, Signage, and Facilities Administration, FPD turns vision into reality, creating functional, compliant, and inspiring environments aligned with Stanford Medicine's mission. By standardizing best practices and advancing strategic initiatives, Facilities Administration elevates quality, accelerates timelines, and maximizes value across the organization. If you are interested in joining Stanford Health Care, please read the job description below and apply online.

• A Brief Overview
• The Director - Facilities Administration provides leadership for the administrative operations for Business Units in the Facilities Services division, combining and elevating program elements operations, planning and administration to drive consistent, efficient, and compliant support across Facilities Services.

This role sets vision and priorities for administrative functions including business operations, budgeting and financial management, contract and vendor administration, workforce planning and onboarding, quality and compliance programs, training and scheduling, enterprise systems governance, analytics and reporting, communications, and change management. The Director partners with colleagues in their own and other Business Units to translate strategy into measurable outcomes and deliver high-reliability administrative services that enable safe, timely, and cost-effective operations across a complex, multi-site healthcare environment.

• Locations
• Stanford Health Care
• What you will do
• + Set vision, priorities, and multi-year administrative roadmaps for the Facilities Services division in alignment with SHC strategies; translate strategic objectives into annual operating plans with clear KPIs and accountabilities + Lead the division's business operations functions, including operating and capital budget development, forecasting, FTE and labor management, financial monitoring, and benefits realization; partner with Business Operations & Strategic Initiatives (BOSI) to track outcomes and recommend corrective actions.

+ Direct quality and compliance programs for the Business Unit (policies/Standard Operating Procedures (SOPs), audits, corrective action plans, and readiness) to support The Joint Commission Environment of Care, Centers for Medicare & Medicaid Services (CMS) Conditions of Participation, Occupational Safety & Health Administration (OSHA), National Fire Protection Agency (NFPA), and other applicable requirements. + Sponsor and govern enterprise systems that enable Facilities operations, ensure data integrity, workflow standardization, user training, and actionable reporting. + Manage departmental programs and initiatives; regularly report progress, risks, and mitigation plans to Facilities Services leadership; produce the division's business unit's Annual Report and quarterly business reviews. + Lead recruiting, onboarding, competency development, and succession planning for administrative and operational support roles; oversee technical training and scheduling functions where applicable to ensure adequate staffing and skill readiness. + Implement, sustain, and continuously improve standard work, business processes, and service-level expectations using Lean methodologies; lead change management, communication plans, and stakeholder engagement. + Facilitate effective cross-functional communication among Facilities Services, other Stanford Medicine partners, and external vendors to ensure alignment and issue resolution. + Guide development and use of dashboards and analytics for safety, quality, finance, contracts, and operational performance; ensure timely, accurate, and actionable information for decision-making. + Serve as advisor and thought partner to department leaders; coach managers and supervisors; build a culture of accountability, service excellence, equity, and continuous improvement consistent with

C-I-CARE.

+ Ensure administrative business continuity and emergency preparedness for Facilities Services; participate in incident command and after-action reviews; coordinate improvements across impacted programs. + Manage and develop a team of managers, supervisors, analysts, and coordinators; set goals, conduct performance reviews, and support professional growth; oversee consultants and contingent staff as needed. This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

• Education Qualifications
• + Job requires a Bachelor's degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position. + Master's Degree (e.g., MBA, MHA, MPA, engineering management) Preferred
• Experience Qualifications
• + Six+ (6+) years of progressively responsible and directly related work experience required.
• Required Knowledge, Skills and Abilities
• + Ability to establish strategic direction and translate it into executable plans with measurable outcomes; skilled in portfolio and program management.

+ Strong financial acumen, including operating/capital budgeting, forecasting, variance analysis, and business case development. + Expertise in contract administration and vendor performance management, including service level design and KPI tracking. + Knowledge of healthcare facilities operations and applicable standards and regulations (e.g., Joint Commission Environment of Care, CMS, OSHA, NFPA), and the implications for administrative processes and systems. + Proficiency with enterprise facilities systems (Enterprise Asset Management (EAM)/Computerized Maintenance Management System (CMMS), Integrated Workplace Management System (IWMS)/Computer-Aided Facility Management (CAFM), project controls, scheduling) and business intelligence/reporting tools; understanding of data governance and workflow standardization. + Demonstrated ability to design, implement, and evaluate efficient, cost-effective administrative processes; Lean/continuous improvement mindset. + Excellent communication, facilitation, and relationship-building skills; ability to influence at all levels and coordinate across diverse stakeholder groups. + Proven leadership and talent development capabilities; ability to manage complex projects and resources (people, time, and budgets) in a dynamic 24/7 healthcare environment. + Strong analytical, problem-solving, and decision-making skills; ability to research regulations, policies, and technical references and apply them to operations.

• Physical Demands and Work Conditions
• Blood Borne Pathogens
• + Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
• These principles apply to ALL employees:
• SHC Commitment to Providing an Exceptional Patient & Family Experience
• _Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.

Candidates for employment and existing employees must adopt and execute

C-I-CARE

standards for all of patients, families and towards each other.

C-I-CARE

is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._ _You will do this by executing against our three experience pillars, from the patient and family's perspective:_ +

Know Me:

Anticipate my needs and status to deliver effective care + Show Me the

Way:

Guide and prompt my actions to arrive at better outcomes and better health + Coordinate for

Me:

Own the complexity of my care through coordination

• Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in
• all of
• its policies and practices, including the area of employment.

Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.•

Base Pay Scale:

Generally starting at $79.21 - $104.97 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .