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Parts and Service Director
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Mercedes Benz of Walnut Creek
Walnut Creek, CA (In Person)
$150,000 Salary, Full-Time
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Job Description
Parts and Service Director Mercedes Benz of Walnut Creek - 3.9 Walnut Creek, CA Job Details Full-time From $150,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Customer communication Employee relationship building Manager experience Driver's License Automotive customer service experience Automotive service Estimating for automotive air conditioning repair Estimating for automotive body repair Full Job Description Mercedes Benz of Walnut Creek is looking a Service Director! This is a senior management role at our service center, responsible for overseeing the entire Parts and Service department to ensure it operates efficiently, profitably, and in line with customer expectations. Core Responsibilities Service Center Management Set performance goals and operational targets for our service department. Monitor and delegate work to technicians to optimize turnaround times. Report service center performance and developments to upper management. Collaborate with the parts manager and other leaders on fixed operations and profitability. Team Management Hire, train, and evaluate service department staff (advisors, technicians, and support staff). Manage workflow through leadership, software systems, and internal best practices. Foster a positive work environment and professional development. Customer Service Maintain high customer satisfaction by handling complaints, responding to feedback, and resolving issues promptly. Ensure courteous, respectful interactions with customers. Build strong customer relationships to encourage repeat and referral business Costs & Budgets Manage operating expenses and prepare departmental budgets. Identify cost-saving opportunities and areas for improvement. Oversee inventory and parts ordering to support efficient service delivery Software & Operations Maintain proficiency with internal software, hardware, and marketing tools. Use systems to track inventory, manage service logs, and improve efficiency through various reporting tools. Compliance & Quality Ensure adherence to safety regulations, warranty policies, and manufacturer requirements. Conduct periodic quality checks on completed work to minimize comebacks • How do we rank amongst other Mercedes-Benz dealerships in the Bay Area? We are the number 1 new and number 1 pre-owned Mercedes-Benz dealership in Northern CA. Please email us your resume if you are interested in joining our Mercedes-Benz of Walnut Creek family! :)