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Service Supervisor
Job
Cummins Inc.
West Sacramento, CA (In Person)
$108,350 Salary, Full-Time
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Job Description
We are looking for a talented
- Service Supervisor
- to join our team in
- Service
- in •West Sacramento, CA.
- In this role, you will make an impact in the following ways:
- + •Drive efficient service execution•by scheduling and coordinating Technician workloads to meet customer timelines and maximize shop productivity.
- Align repair plans
- with approved customer quotes, ensuring Technicians clearly understand scope, timelines, and quality expectations. +
- Elevate team performance
- by coaching Service Technicians and Team Leaders, delivering regular feedback, and supporting professional development. +
- Serve as the first line of technical support
- , quickly resolving issues or escalating complex problems to minimize downtime and ensure timely repair completion. +
- Optimize service operations
- by managing materials, equipment, and labor resources to ensure safe, high-quality, and cost-effective execution. +
- Strengthen customer trust
- by reviewing quotes for accuracy, proactively communicating repair status, and resolving warranty or service-related concerns. +
- Improve operational outcomes
- by monitoring open repairs, removing barriers to completion, and driving adherence to committed delivery schedules. +
- Advance continuous improvement
- and customer satisfaction by analyzing performance metrics, refining processes, and building strong relationships with key customers.
- To be successful in this role you will need the following:
- + •Leverage financial acumen•to manage labor efficiency, control service costs, validate quote accuracy, and make data-driven decisions that improve branch profitability.
- Communicate effectively
- with Technicians, customers, and stakeholders by delivering clear repair plans, timely status updates, and expectations tailored to each audience. +
- Maintain strong customer focus
- by building trusted relationships, resolving concerns quickly, and consistently delivering solutions that meet or exceed customer expectations. +
- Direct work with clarity and discipline
- by prioritizing jobs, delegating tasks appropriately, and removing operational barriers to ensure on-time, high-quality service execution. +
- Ensure accountability across the team
- by setting clear performance expectations, tracking productivity and quality metrics, and holding individuals responsible for commitments and results. +
- Manage conflict effectively
- by addressing issues between team members or with customers promptly, maintaining professionalism, and driving resolution with minimal disruption. +
- Apply technical expertise
- in diagnostics and electronic service tools to guide troubleshooting, support Technicians, validate repairs, and ensure accurate documentation of service activities. +
- Execute service processes with rigor
- by ensuring accurate service documentation, effective technical escalation, and proper warranty claim management while valuing diverse perspectives to strengthen team performance and decision-making.
Education, Licenses, Certifications:
- + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. + This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- + Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Responsibilities:
- + •Serve as the primary communication bridge between customers and the service shop•, ensuring updates, expectations, and service timelines are clearly communicated, documented, and escalated when needed.
- Lead daily workforce coordination
- , including assigning technicians to job plans, adjusting schedules based on workload changes, and ensuring staffing aligns with service priorities and customer commitments. +
- Oversee in‑shop workflow execution
- , monitoring job progress, resolving bottlenecks, and ensuring service quality standards are consistently met across all shifts.
Additional Skill, Education or Experience:
- + Demonstrated experience in customer‑facing communication, including handling service inquiries, managing expectations, and resolving escalations in a high‑volume environment.
Preferred Skills or Experience:
- + Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen) to enhance shop efficiency and customer satisfaction. + Background in technical service, maintenance, or repair operations, enabling stronger communication with technicians and more accurate customer updates.
- Job•Service •Organization•Cummins Inc.
- Role Category
- On-site with Flexibility
- Job Type
- Exempt - Experienced
- Min Salary
- $86680
- Max Salary
- $130020
- ReqID
- 2430123
- Relocation Package
- No •100% On-Site•Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
- Cummins and E-Verify
- At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace.